GSC Materials Quality Leader

Job Description Summary

The Global Supply Chain Materials Quality Leader is a critical role in advancing Quality Culture and performance in the Materials organization, leading the GSC Materials Quality team. This leader is responsible for Quality across the Materials organization in partnership with the GSC Materials Team, including Warehouses either as stand alone sites or within the factories. This
leader will deploy systemic improvement plans focused on customer experience through the reduction of customer escapes and severe events. In addition, this role will focus on minimizing Cost of Poor Quality (CoPQ), positively impacting quality Key Performance Indicators (KPIs), will be in charge of the GSC BOPS OPS portion as well as will be the Point of Contact in the GSC BOPS organization for the Digital Organization. The successful candidate will have strong analytical skills and ability to drive strategic change; influence across functions; and identify, explain and execute countermeasures for critical quality issues. This leader reports solid line to the GSC BOPS Leader and operationally to the GSC Materials Leader.

Job Description

Roles and Responsibilities

• Partner with the GSC Materials Team and other team members to foster a zero-defect culture across the Materials organization.
• Drive consistent GSC Quality strategy across the Materials sites, including stand alone Warehouses as well as within our Factories.
• Relentlessly drive to prevent defects by implementing Build in Quality (BiQ) practices into all applicable processes.
• Protect customers through systemic and rapid problem-solving, leveraging prior lessons learned.
• Drive systematic root cause solutions using a standard approach.
• Execute harmonized quality standards developed in the GSC organization with discipline and rigor.
• Ensure that Quality Management System (QMS) requirements are effectively met and adhered to.
• Accountable for continuous improvement across Warehouses that lead to improved customer experience.
• Aggressively drive to reduce Scrap and Rework (CoPQ) and drive reduction and elimination of Severe Events.
• Drive for timely and meaningful closure of Non-Conformity Reports (NCRs).
• Ensure effective and regular cross-functional communication and engagement with all team members.
• Build an inclusive culture by focusing on safety and quality and aligning with the GE Leadership Behaviors, ensuring effective cross-funcational communication and engagement with team members in the Materials Org to ensure understanding and alignment with operational goals.
• Provide leadership development, performance feedback, coaching and mentoring to the Materials Quality Organization
• Ensure that the GSC BOPS OPS requirements (bowlers, MOR reviews, rhythms, executive presentations, etc) are on time - on quality - driving current and future performance of GSC BOPS Team
• Lead the GSC BOPS Digital Roadmap planning and execution, serving as a Point of Contact from the GSC BOPS team to the GEV / GSC Digital Excellence organization

• Bachelor's degree from an accredited university or college or equivalent experience.
• Significant experience in leading Supply Chain, Manufacturing Operations and Quality organizations.
• Expertise in lean problem-solving tools (e.g., A3, CAPA, PFMEA and 8D).
• English fluency.
• Travel as needed to drive strategy, support problem solving at Materials sites and connect with team.
• Legally authorized to work in the relevant country for this opening.

• Significant end-to-end experience from design/engineered-to-order supply chain management.
• Significant experience deploying Quality policies in highly regulated industries (e.g., automotive, aviation).
• Outstanding interpersonal, communication and leadership skills, capable of influencing for results.
• Change agent with strong credibility at all levels of the organization leveraging "quick wins" and early successes.
• Experience working and leading cross-culturally and across time zones.
• Strong analytical skills with ability to identify and explain critical issues in a simple way.
• Ability to work effectively across functions and comfortable working within a matrix organization.
• Proven mentoring and coaching abilities. Ability to positively motivate and inspire others with strong presence.