Global Director - Grid Services Operations

Job Description Summary

Gewährleisten der Einhaltung von Standards, der kontinuierlichen Entwicklung von Mitarbeitern und Prozessen sowie der effektiven Verwaltung von Budget und Ressourcen, Sicherstellen, dass das Team über die Prozesse und Tools verfügt, die zur Erfüllung der Projektverpflichtungen im Rahmen professioneller Dienstleistungen erforderlich sind. Beeinflusst Ansätze, Projekte und Programme im Funktionsbereich oder der betroffenen Unternehmensorganisation und die Arbeitsweise.Beeinflusst die Qualität, Effizienz und Effektivität des eigenen Teams.Hat wesentlichen Einfluss auf die Prioritäten.Geleitet von professionellen Praktiken und Richtlinien, die von der Rolle selbst geprägt sind.Die Rolle verfügt über eine moderate Autonomie und erfordert ein hohes Maß an operativem Urteilsvermögen.

Job Description

Roles and Responsibilities

• Operationalize the vision and strategy for global service delivery, ensuring alignment with business objectives and customer expectations, while driving operational excellence across all regions.
• Monitor key delivery metrics, identify gaps, and recommend actionable improvements to enhance both regional and global performance. Foster a culture of continuous improvement through Lean principles, while collaborating closely with finance teams to ensure operational and financial alignment with organizational goals.
• Develop and oversee comprehensive demand planning processes, integrating advanced analytics and forecasting tools to optimize resource allocation and labor planning.
• Work with the BI/Reporting team on the development and enhancement of critical systems and tools for the service organization, ensuring they meet current operational needs and align with future roadmap objectives. Champion innovative solutions to improve efficiency, scalability, and adoption, while fostering collaboration with cross-functional stakeholders.
• Lead the global rollout of standardized roles, Work Breakdown Structures (WBS), and operating procedures to enhance clarity and execution, including influencing frameworks for financial risk identification and mitigation, with significant involvement in risk management practices that have financial implications.
• Globally Standardize and Optimize Demand & Supply management, Time management, Utilization management (including lending/borrowing), Bench management, Cash/AR management & Skills Inventory.

• Bachelor's degree in business, project management, or a related field.
• 8+ years of experience in service delivery or operational leadership roles, with demonstrated expertise in regional or global operations.
• Familiarity with professional software service organization, systems, and stakeholder network.
• Proven track record of driving process improvements and achieving operational excellence in a matrixed organization.
• Strong understanding of lean principles and their application in service delivery environments.

• Exceptional interpersonal skills, with the ability to synthesize complex issues and communicate effectively with diverse audiences.
• Demonstrated ability to mentor and develop high-performing teams across global regions.
• Advanced knowledge of financial processes, including project control, reporting, budgeting, and risk management frameworks.
• Experience in leading business operations initiatives to drive continuous improvement in regional and delivery teams performances

• Note:
  
  To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years' experience required for any role based within the USA. For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.