GECC Q&CI Leader

Job Description Summary

We are seeking a results-oriented Process Improvement & Project Management Specialist to drive operational excellence across our project execution teams. This role combines strategic process optimization, quality management, and project coordination to enhance team performance and deliver measurable improvements in project outcomes.

Job Description

Key Responsibilities:

Process & Quality Improvement

• Lead process optimization initiatives focused on documentation standards and configuration management
• Design, implement, and maintain quality management systems and standard operating procedures
• Facilitate Kaizen events and continuous improvement workshops with cross-functional teams
• Conduct root cause analysis and implement corrective/preventive actions
• Drive standardization of processes across project execution teams
• Establish and maintain documentation control systems ensuring compliance and accessibility

• Develop, track, and report on key performance indicators (KPIs) for project execution
• Create dashboards and reporting mechanisms to monitor process effectiveness
• Analyse performance data to identify trends, gaps, and improvement opportunities
• Set performance targets and drive accountability across teams
• Present insights and recommendations to leadership based on data analysis

• Manage process improvement projects from initiation through completion
• Coordinate cross-functional teams to ensure project deliverables are met on time
• Develop project plans, timelines, and resource allocation strategies
• Monitor project progress and proactively address risks and issues
• Ensure alignment of project activities with organizational objectives

• Conduct comprehensive surveys and assessments of current processes and capabilities
• Engage stakeholders to gather requirements and understand pain points
• Develop strategic roadmaps for process improvement and capability enhancement
• Prioritize improvement initiatives based on impact and feasibility
• Define success criteria and measurement frameworks for improvement programs

• Bachelor's degree in engineering, Business Administration, Operations Management, or related field
• Master degree is nice to have
• Preferred: Lean Six Sigma certification (Green Belt minimum, Black Belt preferred)
• Preferred: Project Management Professional (PMP) or equivalent certification

• 12+ years of experience in process improvement, quality management, or operations excellence
• Proven track record of leading successful Kaizen events and continuous improvement initiatives
• Experience developing and managing KPIs and performance measurement systems
• Demonstrated project management experience with multiple concurrent projects
• Background in documentation management and configuration control

• Proficiency in Lean, Six Sigma, and continuous improvement methodologies
• Strong analytical skills with experience in data analysis tools (Excel, Power BI, Tableau, etc.)
• Knowledge of quality management systems (ISO 9001 or similar)
• Familiarity with project management software (MS Project, Jira, Asana, etc.)
• Experience with process mapping and workflow optimization tools
• Understanding of configuration management principles

• Analytical Thinking: Ability to analyse complex processes and identify improvement opportunities
• Stakeholder Management: Excellent communication and facilitation skills across all organizational levels
• Change Management: Proven ability to drive adoption of new processes and overcome resistance
• Problem-Solving: Strong critical thinking and systematic problem-resolution skills
• Leadership: Ability to influence without direct authority and build consensus
• Attention to Detail: Meticulous approach to documentation and quality standards
• Results-Oriented: Track record of delivering measurable improvements and meeting targets