Field Service Technician - Services and Commissioning

Job Description Summary
We are seeking a highly motivated and technically strong Field Service Technician to support the commissioning, service, and lifecycle performance of advanced power electronics systems. In this customer-facing role, you will lead on-site activities, provide expert technical guidance, and ensure safe, reliable, and high-quality delivery across complex electrical installations.

This position requires extensive travel (90%+) within the home country and internationally, offering exposure to diverse projects, customers, and technologies across industrial, energy, and marine environments.

Job Description
Essential Responsibilities

• Perform pre-commissioning, commissioning, servicing, and troubleshooting of Static Frequency Converters (SFCs), Variable Frequency Drives (VFDs), low- and medium-voltage drives, switchgear, transformers, and power systems.
• Provide technical assistance, guidance, and supervision to customers during installation, commissioning, and service activities.
• Conduct on-site analysis and interpretation of operational data and provide technical instruction to customers and site personnel.
• Provide management with accurate and timely reports regarding safety, project and service status, customer concerns, equipment issues, and failures.
• Deliver on-site guidance and training in the proper operation, maintenance, and troubleshooting of assigned equipment and systems.
• Support the Quality team in conducting root cause analyses and generating reports related to equipment malfunctions and failures to identify and analyse undesirable trends.
• Complete all required site documentation, including weekly safety reports, installation checklists, pre-commissioning records, commissioning reports, and service documentation.
• Perform hands-on replacement, testing, verification, and troubleshooting of electrical equipment and systems in the field.
• Adhere to company Health, Safety, and Environmental (HSE) policies and procedures and work in a safe and professional manner to ensure the wellbeing of personnel and the integrity of equipment.
• Effectively interface with customers, contractors, colleagues, and management in a clear, professional, and methodical manner.

• Trade-qualified Electrician or holder of a Bachelor's or Master's degree in Electrical Engineering from an accredited institution.
• Solid understanding of power electronics, electrical circuits, electrical power systems, medium-voltage equipment, and harmonic analysis, supported by strong hands-on technical skills.
• Strong verbal and written English communication skills.
• Hands-on experience using electrical test equipment, including data recorders, power analysers, oscilloscopes, insulation resistance testers, and high-potential (Hi-Pot) test equipment.
• Willingness to travel domestically and internationally for short-duration assignments, often at short notice.
• Sound understanding of Health and Safety requirements and the hazards and risks associated with industrial electrical systems.
• Demonstrated ability to work effectively within a team environment and coordinate tasks with colleagues and stakeholders.
• Valid driver's licence and ability to obtain site-specific certifications and clearances as required.

• Experience with Programmable Logic Controllers (PLCs) and proficiency in at least one programming language.
• Experience in commissioning, servicing, or troubleshooting power conversion systems, drives, switchgear, or power generation equipment.
• Comfortable working aboard marine vessels and remaining offshore for extended periods when required.
• Strong interpersonal, communication, and leadership skills.
• Proven analytical problem-solving capability and a demonstrated ability to drive continuous quality improvement.
• Ability to build and maintain strong customer relationships while representing the company in a professional manner.
• Ability to interface effectively at all levels of the organisation, both internally and externally.