Field Service Technician - On Site Services

Job Description Summary

GE Vernova's Power Conversion & Storage business combines advanced energy conversion and storage systems to meet the electrification needs of utilities and industries. With a focus on power stability, energy storage and industrial electrification solutions, Power Conversion & Storage empowers customers by addressing their most complex electrification challenges and accelerating their transition to a sustainable, decarbonized future.

Job Description

Roles and Responsibilities

• Technical support - installation and preventive / corrective maintenance in customers' medical equipment, maintaining all models of specific equipment of one or more modalities in the assigned area;
• Evaluate customer equipment issues and implement appropriate repairs;
• Verify and approve the operational quality of the equipment and / or system;
• Document all repair actions and submit reports/summaries according to schedule;
• Follow appropriate GE policies, procedures, and completes necessary documentation;
• Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction;
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area;
• Comply with the integrity and compliance guidelines as well as promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Ensure all test equipment is tracked and 100% calibrated on time.
• Planning and effective organization of work;
• High standards and quality of work.

• High School Diploma / GED

• Valid National Driver's License
• Ability and willingness to travel 100% of the time;

• Responsible for onsite technical support installation and preventive / corrective maintenance in customers' solar inverters equipment.
• Drives customer satisfaction through service excellence.
• Experience with maintenance and installation of solar inverters
• Experience in customer relationship management and customer service;
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner;
• Knowledge of the office package (Excel, Word, Power Point, Internet);
• Initiative, concentration and excellent communication skills, listening and establishing interpersonal relationships;
• Strong time management and organizational skills;
• Self-motivated
• Experience developing and maintaining good customer relations.
• Change agent and process oriented.
• Exhibit the mentality that customers determine our success.
• Operate with efficiency and sense of urgency
• Willingness to learn and adapt to changing environments.
• Ability to deliver results in an uncertain environment, ability to multitask and prioritize