Field Service Technician

Job Description Summary

The Wind Turbine Technician will support the safe, reliable, and efficient operation of wind turbines by performing maintenance, troubleshooting, and inspections on wind turbines and associated equipment. This role is responsible for executing scheduled and unscheduled service activities in the field, identifying and resolving technical issues, and accurately documenting work performed. The Wind Technician will work as part of a site-based team to ensure turbine availability, uphold safety and quality standards, and contribute to continuous improvement of site performance.

Job Description

Essential Responsibilities:

• Lead and execute complex maintenance, troubleshooting, and major component replacement activities on ECO, GE1.X, GE3.X and Cypress wind turbines, including generators, gearboxes, yaw systems, and pitch systems.
• Provide on-site technical leadership and mentoring to junior technicians and contractors, ensuring correct execution of specialized tasks such as generator bearing exchanges, gearbox up-tower repairs, yaw gearbox replacements, and borescope inspections (Winergy, NGC, ZF).
• Perform advanced fault analysis and root cause investigations using Toolbox ST, SCADA/event logs, CMS data, electrical test results, and borescope findings, and define effective corrective and preventive actions.
• Plan and prepare jobs by developing detailed work scopes and method statements using engineering instructions, drawings, OEM manuals, and process documentation, including identification of parts, tools, and special equipment required.
• Lead and oversee ECO and Cypress units' periodic maintenance, retrofits, and reliability/improvement campaigns, providing feedback to engineering and fleet teams on technical issues and observed trends.
• Execute and supervise electrical and MV work on turbine and balance-of-plant systems in line with switching authorizations, LOTO procedures, and relevant standards, ensuring safe and compliant operations.
• Conduct and interpret yaw teeth and bearing MPI inspections, gearbox borescope inspections, and other specialized NDT/inspection activities, and translate findings into clear recommendations and work scopes.
• Coordinate and control the work of internal teams and external service providers/contractors on site, including lifting operations, complex repairs, and parallel work fronts, to ensure safe, efficient, and high-quality execution.
• Lead or actively participate in risk assessments, JSAs, toolbox talks, and incident investigations, and drive a strong EHS culture in accordance with GE and customer requirements.
• Communicate effectively with customers, site management, engineering support, and planners, providing technical clarification, progress updates, and recommendations on turbine condition and performance.
• Accurately document all activities (callouts, diagnostics, inspections, repairs, retrofits) in service reports, CMMS, logbooks, and checklists, ensuring traceability and high-quality technical records.
• Prepare and deliver professional technical reports, including root cause analyses, inspection reports (borescope/MPI), and follow-up action plans, and present these to internal stakeholders and customers when required.
• Manage materials and logistics for assigned tasks: identify and order spare parts, secure quotations, coordinate tool and equipment needs, and ensure timely availability on site.
• Support continuous improvement by identifying recurring issues, proposing technical or procedural improvements, and sharing best practices across the fleet and service teams.
• Be available to work outside normal working hours, including weekends and on-call rotations, and to travel to multiple sites across Morocco and abroad for technical support, training, and fleet campaigns.
• Complete administrative tasks (job status updates, customer reports, timesheets, expense claims, training records) accurately and on time, in line with company policies and customer requirements.

• Associate degree in Electrical or Mechanical or equivalent substantial industry experience.
• 5-7 years' hands-on experience in wind turbine installation, commissioning, operation, and maintenance, including troubleshooting and major component replacements
• Experience on GE onshore platforms (e.g., ECO, GE1.X, GE3.X, Cypress), including periodic maintenance, retrofits, and reliability improvements
• Strong electrical and controls background: LV/MV systems, inverters/converters, transformers, switchgear, protection relays, and use of Toolbox ST / SCADA for diagnostics and parameter adjustments
• Proven skills in drivetrain and rotating equipment work (gearboxes, generators, main bearing, hub/pitch systems), including inspections.
• Familiarity with condition monitoring and inspections (borescope, vibration/CMS, oil analysis, yaw system inspections) and interpreting results for maintenance decisions
• Strong practical experience with standard electrical test equipment and adherence to formal electrical testing procedures and safety standards
• High EHS and quality focus, with good knowledge of LOTO, permit-to-work, working at heights, and participation in JSA/risk assessment activities
• Physically fit to work at heights and in challenging weather conditions; GWO certificates or willingness to obtain within a defined timeframe
• Good computer skills and ability to produce clear technical reports and documentation
• Excellent English communication skills and ability to work in a team, mentor junior technicians.

• Experience leading or supervising a field service team.
• Previous experience working on GE wind turbines.
• Strong IT skills, including advanced use of Microsoft Office; experience with tools such as Microsoft Project and Microsoft Access is an advantage.
• Basic Workplace First Aid certification (or willingness to obtain).