Customer Success Leader - Americas
Today• Atlanta, GA
Flexible / Remote
Job Description Summary
• Reporting directly to the Chief Customer Officer, the Americas Customer Success Leader will play a pivotal role in driving the Customer Experience and Customer Outcomes across the region. This leadership position is responsible for overseeing the financial metrics and managing both the regional Professional Services team and the Customer Success Management team.
• The Americas Customer Success Leader will be instrumental in elevating the customer experience, achieving business objectives, and fostering a culture of excellence and innovation within the region.
Job Description
Essential Responsibilities:
Customer Relationship Management:
- Ensure high customer satisfaction through quality services and act as the primary contact for regional customers.
- Manage regional customer relationships and escalations.
Strategic Alignment:
- Collaborate with Global Customer Success leaders to deliver customer outcomes.
- Partner with sales, customer success, and marketing teams for cohesive strategy execution.
Business Objectives:
- Own customer retention and ARR for the region.
- Identify upsell opportunities and drive continuous improvement.
Leadership and Execution:
- Provide strategic leadership for high-quality customer outcomes.
- Scale execution within the region for speed and market competitiveness.
Cross-Functional Collaboration:
- Work with Sales Leaders, Commercial Solutions Leaders, and Global teams for unified strategy.
- Leverage internal relationships to enhance business performance.
Team Culture and Compliance:
- Inspire a 'one team' culture and ensure compliance with EHS policies.
- Drive customer satisfaction, manage escalations, and promote a safe working environment.
Organizational Evolution:
- Lead the evolution of the Regional Customer Success organization and team capabilities.
- Strengthen the partnership between Sales and Customer Success.
Operational Metrics:
- Own metrics like billable utilization and cost to serve.
Required Characteristics:
- A minimum 15 years of professional experience and
At least 10 years of leadership experience managing teams - Proven client engagement capability: unrelenting passion and zeal to engage with customers Passionate about driving change/influence across cross functions and organizational boundaries
- Ability to translate strategic direction into tactical deliverables that are readily embraced by organization's tactical layers
- Eligible to work in the United States
- Travel approximately 30% to 50%, primarily within the US, with some potential trips to Latin America.
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Desired Characteristics:
- Bachler Degree
- Broad technical experience with cloud, OaaS, and SaaS.
- Experience with global software system implementations.
- Lean and Continuous Improvement expertise.
- Operational management experience with successful technical customer success organizations.
- Ability to manage multiple priorities and drive customer outcomes.
- Exceptional interpersonal and communication skills.
- Strong business acumen and proven influence.
- Experience leading a P&L and handling customer escalations.
- Track record of building high-performance teams.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
Application Deadline: April 04, 2026
For candidates applying to a U.S. based position, the pay range for this position is between $165,600.00 and $248,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: discretionary annual bonus.
This posting is expected to remain open for at least seven days after it was posted on December 09, 2025.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
Client-provided location(s): Atlanta, GA, Flexible / Remote
Job ID: GE_power-1505011460
Employment Type: FULL_TIME
Posted: 2025-12-10T18:32:28
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
Company Videos
Hear directly from employees about what it is like to work at GE Vernova.