Customer Quality Specialist

Job Description Summary
As a Customer Quality Specialist, you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals, you will build your expertise in customer quality, structured root cause analysis, CAPA, audit readiness, and continuous improvement within a highly regulated engineering environment.

This is an excellent opportunity for a quality professional or engineer with hands-on experience in a manufacturing or engineering environment who is ready to contribute from day one while developing toward a longer-term career in customer-facing or project quality.

• Customer Investigations: Support customer-facing quality investigations, helping to identify root causes, coordinate effective corrective actions, and maintain clear communication with customers and internal stakeholders.
• Quality Planning & Risk Management: Assist in developing and maintaining quality plans, supporting risk identification and mitigation through tools such as FMEA to ensure products and processes meet customer, regulatory, and industry requirements.
• Cross-Functional Collaboration: Partner with manufacturing, engineering, procurement, project management, and commercial teams to resolve quality challenges and ensure alignment.
• Documentation & Reporting: Contribute to customer reports, quality documentation, and project updates, ensuring all information is accurate, timely, and communicated professionally.
• Data Analysis: Analyse quality performance data to identify trends, emerging risks, and opportunities for process improvement.
• Structured Problem-Solving: Support root cause investigations using methodologies such as 5 Whys, Fishbone (Ishikawa), and Pareto Analysis to drive robust issue resolution.
• CAPA Management: Support the implementation, tracking, and verification of Corrective and Preventive Actions (CAPAs), ensuring actions are effective, timely, and properly documented.
• Audit Support: Support internal and external audits, contributing to audit preparation, evidence gathering, follow-up actions, and ongoing compliance with the site Quality Management System and ISO 9001 requirements.
• Continuous Improvement: Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

• Education: Bachelor's degree in Mechanical, Manufacturing, Aerospace, or a related engineering discipline.
• Relevant Experience: Hands-on experience in a manufacturing, engineering, or quality-focused environment, gained through employment, apprenticeship, placement year, or graduate programme, with direct involvement in quality activities.
• Customer & Operational Quality Exposure: Experience supporting quality investigations, resolving non-conformances, and working across functions to address product or process quality issues in a manufacturing environment.
• Quality Systems & Manufacturing Knowledge: Good working knowledge of quality management principles, manufacturing processes, and the practical application of quality requirements within an operational setting.
• Structured Problem-Solving: Practical experience supporting root cause investigations using structured methods such as 5 Whys, Fishbone (Ishikawa), Pareto Analysis, or similar problem-solving tools.
• Advanced Quality Tools: Working knowledge of core quality tools and methods, including FMEA and CAPA, with the ability to apply them in a manufacturing or engineering environment.
• Audit & Compliance: Working knowledge of ISO 9001 and experience supporting internal and external audits, including audit preparation, evidence gathering, follow-up actions, and QMS compliance activity.
• Data Analysis: Strong analytical skills, with the ability to interpret quality data, identify trends, highlight emerging risks, and support data-led improvement activity.
• Communication & Stakeholder Engagement: Strong written and verbal communication skills, with the ability to engage professionally with customers and work effectively with both technical and non-technical stakeholders.
• Career Motivation: Clear interest in building a career in customer quality, project quality, or broader operational quality within a regulated engineering or manufacturing environment.
• UK security clearance: You must be a sole national British citizen and have a valid UK passport and full UK driving licence .

• Customer Quality Exposure: Experience supporting customer-facing quality activities within a manufacturing or engineering environment.
• Continuous Improvement: Six Sigma Green Belt or equivalent continuous improvement training.
• Professional Approach: Proactive, collaborative, and keen to develop further within a quality-focused engineering environment.