Customer Quality Specialist

Job Description Summary
Our Quality Engineering team serves as the critical link between design, manufacturing, and customer delivery. We go beyond traditional inspection, embedding quality into every stage of the product lifecycle to build enduring confidence with customers and stakeholders. Through a proactive, prevention-focused mindset and data-driven decision-making, we strengthen capability, reduce risk, and deliver measurable operational and business improvements while maintaining the highest standards of safety, reliability, and performance.
Due to National Security you must hold a UK passport for Security Clearance (SC) as UK EYES ONLY rules apply

Job Description

As a Customer Quality Specialist, you will play a pivotal role in bridging the gap between our manufacturing teams and our customers. You will ensure that quality concerns are investigated effectively and communicated with the transparency and professionalism our clients expect. Working alongside experienced quality professionals, you will gain exposure to complex engineering projects while building your expertise in quality assurance, structured root cause analysis (RCA), customer engagement, and continuous improvement.

• Customer Investigations: Support customer-facing quality investigations, helping to identify root causes and coordinate effective corrective actions.
• Quality Planning: Assist in developing and maintaining quality plans that ensure products and processes meet customer, regulatory, and industry requirements.
• Cross-Functional Collaboration: Partner with manufacturing, engineering, procurement, project management, and commercial teams to resolve quality challenges and ensure alignment.
• Documentation & Reporting: Contribute to customer reports, quality documentation, and project updates, ensuring all information is accurate, timely, and communicated professionally.
• Data Analysis: Analyze quality performance data to help identify trends, emerging risks, and opportunities for process improvement.
• Problem-Solving: Participate in structured root cause investigations using methodologies such as 5 Whys, Fishbone (Ishikawa), and Pareto Analysis.
• CAPA Management: Support the implementation and verification of Corrective and Preventive Actions (CAPAs), ensuring actions are effective and documented.
• Audit Support: Assist with internal and external audits, helping to maintain ongoing compliance with the site's Quality Management System (QMS).
• Continuous Improvement: Promote a culture of quality by sharing best practices and supporting improvement initiatives across the business.

• Education: Bachelor's degree in mechanical, Manufacturing, Aerospace, or a related engineering discipline
• Experience: Proven experience within a manufacturing, engineering, or quality-focused environment (gained via employment, placement year, apprenticeship, or a graduate program).
• Quality Foundations: Working knowledge of quality management principles and manufacturing processes
• Problem-Solving: Foundational understanding of root cause analysis and structured problem-solving techniques
• Standards: Familiarity with ISO 9001 or comparable quality management standards.
• Analytical Ability: Strong analytical skills with the ability to interpret data and identify performance trends.
• Communication: Excellent written and verbal communication skills; capable of engaging effectively with both technical and non-technical stakeholders.
• Organization: Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• You must hold a UK passport for Security Clearance (SC) to be considered for this role and a full UK driving licence. Please note we are unable to provide visa sponsorship for this position.

• Customer Quality: Experience supporting customer-facing quality activities within a manufacturing or engineering setting.
• Auditing: Exposure to audit preparation or active participation in internal quality audits.
• Risk Management: Familiarity with Failure Mode and Effects Analysis (FMEA).
• CAPA: Working understanding of Corrective and Preventive Action (CAPA) processes.
• Improvement Training: Six Sigma Green Belt certification or equivalent continuous improvement training.
• Professional Mindset: A proactive approach to learning, a passion for problem-solving, and a strong collaborative spirit.