Customer Quality Leader

Job Description Summary

The Customer Quality Leader (CQL) is an advocate for GE Gas Power customers to ensure that the business understands customers' priorities and is driving to satisfy their needs. The leader will partner with colleagues assigned to functional Quality (the global thread) to drive Quality improvements that have a positive impact on customer. An experienced agent of cultural change, this leader will be a strong influencer with a track-record of delivery. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market

Job Description

This position could be remote or in one of the listed GEV locations

Roles and Responsibilities

• Provide strong Quality leadership in support of business goals and objectives • With the Region leadership team, build a Quality Culture throughout the organization - one where defects are not accepted, created, or passed-on.
• Serve as a change agent in institutionalizing Quality, Lean, and simplification methodologies, to drive effectiveness
• Coordinate cross-functional and operation Non-Conformance Reports (NCRs) completion
• Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
• Lead a regular operating rhythm around outage planning and customer facing metrics including trend analysis and improvement plans for Services Operations.
• Ensure specific customer Quality issues are captured through Quality Operations tools (NCR, CX surveys, HELP, Cost of Poor Quality, Customer Events) and track function issue resolution
• Own the Quality team's relationship with specific prioritized customers, by country and/or by product
• Understand our customers' greatest quality challenges And Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics
• Work collaboratively as a team with other Customer Quality Leaders to share workload and best practices as necessary
• Drive implementation of the Quality Management System, perform Audits, and drive compliance improvement and simplification of the QMS
• Constantly seek, share, and implement best practices

Required Qualifications

• Bachelor's degree in engineering or other technical discipline
• Minimum 5 years of operational experience (IE: field service, supply chain, engineering, repairs, customer service, etc.)
• 5 years experience in Oil & Gas, Energy, Automotive or Aerospace industry
• Minimum 3 years in project management or continuous improvement

What Will Make You Stand Out (Desired Characteristics)

• Master's degree (MBA) or other advanced learning or equivalent experience
• Strong customer orientation and willingness to promote customer interests
• Strong, proven previous leadership capabilities; leading teams (directly or indirectly) and driving change
• Proven ability to build relationships and influence stakeholders to become supporters
• Qualified ISO 9001 Lead Auditor
• Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results
• Ability to communicate requirements and facilitate good practice-sharing in a motivating, engaging way
• A procedure mindset and ability to implement procedures and monitor compliance
• Strong analytical and quantitative skills. Familiar with statistics, six-sigma, quality assurance & quality control and other quality concepts
• Committed to process improvement
• Strong oral and written communication skills
• Strong interpersonal and team building skills
• Strong network within Gas Power Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
• Black Belt certification and/or a proven education or work history in statistical analysis of complex data and measurement systems
• Significant experience in quality roles and/or continuous improvement

Eligibility Requirements

• Must be legally authorized to work in the USA without sponsorship now or in the future
• Willingness and ability to travel approximately 30% of the time on average (may include seasonal variability)
• Successful candidate will reside in EST / CST zone state
• Fluent in English

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

About GE Vernova Gas Power

GE Vernova's Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry's largest installed base.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position

Application Deadline: May 12, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $107,600.00 and $179,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on May 04, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Client-provided location(s): Flexible / Remote, Marietta, GA

Job ID: GE_Vernova-981458432

Employment Type: FULL_TIME

Posted: 2026-05-05T18:33:53