Customer Portfolio Manager Hybrid

Job Description Summary

Contract Performance Manager responsible for fulfillment of maintenance contract for a power plant customers in Jiangsu China

Job Description

• Responsibilities
• Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization;
• Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation;
• Make robust outage event planning and manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment;
• Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly;
• Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Metrics (SQDC) and assist in the establishment of productivity goals by contract;
• Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met. And to maintain certification status for this role through ongoing training regularly;
• Qualifications/Requirements
• 10-12 years of power generation experience is required;
• Heavy duty gas turbines and controls system experience is advantage;
• Customer focused: Excellent communication, presentation, interpersonal skill;
• Affluent knowledge of commercial, finance, legal and related regulations and law;
• Proficiency in English and in computer application skills;
• Desired Characteristics
• A good teamwork leader in a dynamic, energetic and complex environment, equipped with quick learning capability and well ownership;
• Be self-motivated and able to work under high pressure and constraint time, committed and process oriented;
• Ability to work multiple project simultaneously and effectively in a cross-functional team;