Customer Fulfillment Manager
4 days ago• Flexible / Remote
Meridian, MS
Job Description Summary
The Customer Fulfillment Manager is responsible for pacing, financial setup, financial management (planned and extra work), good receipt of vendor invoices, customer invoicing, and closeout of Field Service projects within the Steam Power Services Industrial segment. This role ensures accurate forecasting and profitable delivery of field service projects while maintaining high levels of customer satisfaction. The position serves as the primary interface between finance and Field Service Operations roles (CSM & OM) driving operational excellence, budget adherence, and financial performance.
Job Description
Roles and Responsibilities
- Own financial pacing for assigned customer base.
- Own cost classification, billing and collections for assigned customer portfolio
- Be responsible for supporting Customer Service Manager (CSM) and Outage Manager (OM) with outage planning, internal service partner purchase orders (POs), and external vendor requisitions
- Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base
- Collect time sheets from vendors and suppliers; calculate and generate invoices for billing
- Be responsible for organizing Post Outage Reviews
- Update and maintain input in GE's OneSteam ERP system and WBS structure.
- Serve as SME for financial elements of Outage Assistant (OA)
- Support CSM as needed in customer communication, outage closeout and customer relationship deliverables
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Who you are:
- Knowledge & experience within the power generation services, industrial, manufacturing industry
- Domain knowledge of field services requirements and transactional steam turbine and generator outages
- Strong quality background
- Knowledge of Enterprise Resource Planning (ERP) systems SAP / OneSteam
- Proficient in MS Office Suite with ability to learn and adapt to new systems, including cloud based customer invoicing portals quickly
- Good financial knowledge and commercial / contractual experience
- Demonstrated communication & organization skills
- Strong interpersonal skills
- Self-motivated performer
Required Qualifications
- Bachelor's Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
- Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
Desired Characteristics
- Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
- Experience with GEV SPS application, Outage Assistant (OA)
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
#LI-Remote - This is a remote position
For candidates applying to a U.S. based position, the pay range for this position is between $78,800.00 and $131,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.
Bonus eligibility: ineligible.
This posting is expected to remain open for at least seven days after it was posted on January 28, 2026.
Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.
GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.
Client-provided location(s): Flexible / Remote, Meridian, MS
Job ID: GE_power-1556531358
Employment Type: FULL_TIME
Posted: 2026-01-29T18:31:32
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Mental Health Benefits
Parental Benefits
- Adoption Assistance Program
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K)
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
- Unconscious Bias Training
Company Videos
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