Controls Field Services Engineer - Team Lead

Job Description Summary

Role Summary
The South East Region Team Lead supports the Service Manager in driving regional execution, operational discipline, and customer satisfaction. This role combines field service execution with regional operational leadership to help ensure safe, timely, and high-quality delivery of service commitments across the region.

The Team Lead supports daily execution activities while assisting in the management of business performance, customer relationships, team capability, and operational consistency. This position requires strong technical expertise, customer focus, leadership skills, and the ability to coordinate multiple activities in a fast-paced field service environment.

Job Description

Roles and Responsibilities

Execution Leadership

Support the service manager with execution to include supporting the following activities.

Will need for focus on executing the following task activities:

• Coordinate regional service execution activities, including R3, IKO, EKO, purchasing, and supplier procurement
• Support outage planning, resource scheduling, and execution readiness activities
• Assist in managing project scope, execution changes, and field issue resolution
• Respond to customer callouts, emergent service requests, and execution escalations
• Support development of service quotations, proposals, and execution planning activities
• Partner with project management, engineering, sourcing, and field teams to ensure on-time and on-scope project execution
• Provide technical guidance and support during field service activities, troubleshooting, installation, commissioning, and startup efforts
• Assist field engineers and craft labor with technical issue resolution and execution coordination
• Support execution reporting, milestone tracking, and customer communication activities

• Support the Service Manager in driving regional operational performance and business KPIs
• Review and audit field engineering deliverables including time reports, trip reports, timesheets, software updates, redlines, and punch list completion
• Support invoicing, revenue recognition, WIP management, and ECA tracking activities
• Build and maintain strong customer, supplier, and business partner relationships
• Support team development across technical, operational, and customer-facing capabilities
• Drive operating discipline, compliance, quality, and execution consistency across the region
• Support continuous improvement initiatives related to execution efficiency, safety, and customer satisfaction
• Assist with workforce planning, onboarding, mentoring, and field resource coordination
• Identify risks, execution gaps, and improvement opportunities and escalate appropriately

• Bachelor's degree in Industrial Automation, Electrical Engineering, Electronic Engineering, or related field from an accredited university or college; or High School Diploma / GED with a minimum of 4 years of industry experience
• Minimum of 4 years of field engineering or field service experience in power generation, industrial automation, DCS, PLC, or related environments
• Demonstrated ability to troubleshoot control and instrumentation systems from field devices through control systems and network layers
• Proven ability to build credibility and maintain strong working relationships with customers, suppliers, project managers, and engineering teams
• Strong customer focus with excellent interpersonal, organizational, and problem-solving skills
• Ability to work effectively in a dynamic, geographically dispersed team environment
• Strong technical knowledge in one or more of the following:
  • Steam turbine control systems
  • Combustion turbine control systems
  • Hydro turbine systems
  • Excitation and generator protection systems
  • Power plant balance of plant (BOP) systems
  • Equipment installation and commissioning in these technologies
• Strong written and verbal communication skills in English
• Customer-facing experience in field service, project management, or customer support environments
• Valid driver's license and passport, or ability to obtain
• Ability and willingness to travel as required to support regional execution activities

• Prior industrial field service experience in power generation or industrial automation environments
• Controls experience with prime mover equipment
• Hands-on electronics, instrumentation, and/or mechanical troubleshooting experience
• Familiarity with Microsoft Office, TCP/IP configuration, and industrial software tools
• Ability to learn and apply software tools supporting HMI and application changes, including Cimplicity, Intellution, Toolbox, and GAP
• Prior mechanical maintenance or outage experience
• Ability to read and interpret electrical and mechanical drawings
• Self-starter with the ability to work independently with minimal supervision
• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and drive results
• Demonstrated ability to lead by influence and support team development
• Experience supporting outage execution, commissioning, or startup activities
• Minimum of 1 year of nuclear experience, if applicable to the business unit