Contract Performance Manager

Job Description Summary

Reporting to the Service Director, the Contract Performance Manager (CPM) will work with Customers, GE Service Hub and Site Managers and will be responsible for Operation and Maintenance Agreement contract performance for South Asia, and Thailand. This will include managing customer relationship and communication, driving the performance of planned and unplanned scope in fulfillment of contractual obligations, and being the first point of escalation outside of the wind farm site for contractual interpretation or dispute.

Job Description

Essential Responsibilities

• Responsible for managing the fleet performance in relation to contractual obligations.
• Financial and contractual performance of portfolio. Leading contract performance reviews with the Hub Managers
• Management of risk and opportunities driving risk mitigation and timely realisation of entitlements.
• Formulate and drive initiatives with cross functional teams to enhance contractual performance.
• Primary ownership for resolution of complex contractual issues or disputes engagement with Customers.
• Contract technical / maintenance compliance and service fulfilment strategy
• Contractual opportunity development (incl. business development opportunities) and risk identification (incl. risk profiling and mitigations)
• Synchronizing Customer and Contract events / demand with internal functions such as Field Service, Sourcing and Engineering
• Cash collection, receivables management and concessions administration

• At least 4 years' experience within Wind or other energy or industrial segments
• Minimum 12-15 years of experience with multi-year and transactional contract interpretation and management
• Parts, Repairs and Service offerings and fulfilment experience
• Experience in customer oriented roles
• Equipment operations/maintenance/overhaul/upgrade requirements and recommendations
• Assessments and mitigation strategies for commercial and fulfilment risk

• Wind industry or comparable energy technology experience.
• Customer focused: Excellent communication, presentation, and interpersonal skill.
• Fluent knowledge of commercial, finance, legal and related regulations, and law.
• Proficiency in English and computer application skills.
• Exposure to regulators (particularly safety regulators) is desirable
• A good teamwork leader in a dynamic, energetic, and complex environment, equipped with quick learning capability and ownership.
• Self-motivated and able to work under high pressure