Client Services and Fulfillment Operations Manager

Job Description Summary

The Client Services and Fulfillment Operations Manager is a vital member of the PERS Commercial Operations team. The main purpose of this role to book orders, reduce rebooks due to operational errors, set up customer related system information, and order related workflows. Coordinate GE Vernova PERS logistics & documentation from Order to Revenue (OTR) fulfillment of domestic & international orders for both physical & electronic product offerings within defined framework. Product Fulfillment for hosted software offerings including tenant provisioning & licensing for On-Prem customers.
This team member will work directly with the Commercial Operations, Sales Team, CSM Team, Renewals Team, Product Management Team, Services Team and coordinate with the Billing/Invoicing, AR/Collection, and Disputes team members.

Job Description

ESSENTIAL RESPONSIBILITIES:

• Operational quote approval
• Coordinate IT issues in SFDC and Fusion
• Assist and advise on LE-related activities
• Coordinate and advise on rebooking activities, RMA, and cancellations
• Provide training or corrective updates to the current knowledge base and SOPs to ensure compliance with external audits, offering guidance and advisory
• Order booking and PO validation
• Order Entry Workflow and Billing workflow creation
• Vendor form-, KYC-, Credit Application Management
• License Fulfillment and delivery
• Tenant activation/enablement/deletion
• Upgrade delivery
• Order kick-off in fusion/Manual release of paused tasks

• Ensure compliance to all applicable export regulations to include export license, country specific requirements, & third-party inspections
• Making sure all fulfilled orders are getting invoiced and billed to the customers.
• Case management
• Maintain & be responsible for timely, accurate & complete record keeping. Contribute to record keeping improvements
• Communicate to internal & external customers on shipment / order status

• Strong organizational skills with the ability to multitask
• Sense of urgency and ability to prioritize activities
• Attention to detail
• Creative, innovative, and curious personality with a problem-solving approach
• Sales and service mindset with a customer-focused approach
• Result-oriented personality and capability to overcome obstacles
• Ability to work effectively within cross-functional teams and navigate a global regional matrix structure to achieve results in a timely manner
• Customer-focused, with commercial skills and professionalism to interact with internal and external customers
• Strong written and verbal communication skills
• Strong interpersonal and problem-solving skills for coordination roles
• Self-starter, eager to be part of a "startup" division within commercial operations
• Able to work independently with a "can-do" attitude
• Flexible, self-motivated, and enthusiastic
• Experience using Salesforce or similar CRMs like Fusion and Microsoft Excel