Associate Contract Performance Manager

Job Description Summary

This job entails the working with a CPM with assigned customer portfolio for the planning, execution and closeout of parts and services projects with the sole aim of achieving profitability for GE and customer satisfaction.
It requires collaboration with internal and eternal stakeholders to achieve the above aim.
The candidate will also support the commercial drive to expand the opportunities within the assigned customer portfolio.
You will report to the service director and fulfil other functions within the sub-region related the p&l portfolio.

Job Description

What you'll do;

• Perform in the role as the interface between the customer and GE.
• Own and coordinate the profitability of assigned customer portfolio
• Coordinate the shipment of gas turbine and other parts as per customer contract terms.
• Plan and execute gas turbine maintenance and troubleshooting services per GE standard requirements and the terms of the customer contract/ purchase order.
• Coordinate project closeout per GE standard requirements
• Oversee the issuance of customer invoices and collection of cash per the terms of the contract and invoices.
• Support sales and commercial team in generating more commercial opportunities for the company.
• Support manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address and resolve customer operational and commercial issues.
• Uses technical experience and analytical thinking.
• Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Collaborate with manager to deliver immediate and overall business objectives.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

• Bachelor's degree in engineering backgrounds from an accredited university.
• Minimum of 2 years of experience in GEV gas turbines operations and maintenance with relevant customer relationship and commercial know-how.
• Fluency in verbal and written English.

• Strong oral and written communication skills.
• Willing to take initiative with a proactive mindset and approach.
• Ability to work with minimum supervision.
• Ability to work in a matrix environment.
• Ability to document, plan, market, and execute programs.
• Proficiency in Microsoft office packages, particularly with Excel, PowerPoint and Word.