APAC Services Parts Warehouse & Fulfillment Leader

Job Description Summary

As the APAC Parts Warehouse & Fulfillment Leader you will be responsible for supervising and ensuring the warehouse operations, facilitating transactions, delivering replacement/ repair parts and equipment in a safe, timely, and quality manner in accordance with the targets allocated.

Includes activities such as processing transactions in the ERP, managing processes, material management, site operations, or warehouse logistics & shipping. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

Essential Responsibilities

• Responsible for the fulfillment of all orders from multiple existing streams: Projects Orders, Unplanned Service Orders, Plannable streams (Maintenance, Top Issues, Warranty, up tower repairs, proactive campaigns) and Transactional Sales. Minor and major parts orders.
• Responsible for the Safe Operations at the warehouses in APAC, including but not limited to central warehouse in India and Australia.
• Maintain Data integrity in ERP of content of orders, adequate parameters, costs, management cost code and all the delivery dates and ETA.
• Define and coordinate strategies and action plans to face critical shortages, as well as lead the expedite process with Sourcing and Global Planning on critical orders to guarantee proper priorities.
• Report On Time delivery metrics for the different streams and communicate updates of action plans and improvement projects to Senior Leadership, acting as the fulfillment expert.
• Act as Fulfillment Lead escalation point of contact for teams outside Parts Org and key contact for customer inquiries, customer complaint (issue) resolution process.
• Drive the adoption of standardized work practices at the warehouses and site storage locations, including inventory control, handling, and storage standards.
• Lead cross-functional projects involving Planning, Purchasing, to improve materials flow and data accuracy between, Sites, Planning and Warehouse & Logistics
• Ensuring robust inventory management processes are in place and followed to drive Warehouse Inventory Excellence
• Identify root causes for performance gaps and implement corrective actions using data analytics and lean tools.
• Monitor and optimize key performance indicators such as inventory accuracy, cycle count compliance, order fulfillment rate, receiving and fulfillment efficiency, and standardization of Kanban systems

• Minimum 12-15 years of significant experience in the Services & Customer Order and Fulfillment is required.
• Knowledge level is comparable to a Bachelors/Master's degree from an accredited university or college ( or a high school diploma with relevant experience).

• Oracle RACES R12 and Corella Experience
• Ability to lead, manage, and communicate with all levels of the business.
• Inclusive leadership style with a proven ability to build connections with the team through personal involvement and trust.
• Change agent with energy, passion, and enthusiasm to drive change.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
• Excellent communication skills, both written and oral, with the ability to interact effectively with all levels of the organization.
• Excellent interpersonal and negotiation skills, with a proven ability to build and maintain positive working relationships with vendors, suppliers, and internal stakeholders.
• Ability to work in a fast-paced environment and adapt to changing work conditions.
• Strong quantitative and analytical skills; strong PC and database management skills
• Ability to work well under tight deadlines and frequently changing priorities
• Black Belt / Green Belt certified or quality certification