AMER Aero Warranty Services Specialist

Job Description Summary

The warranty support analyst will provide project and transactional support to the warranty COE leader, ensuring claims are processed accurately, data integrity is maintained, and front-end technicians are equipped with the right parts, tools, and resources to execute and deliver on outages to close out warranty claims. They will support full life-cycle warranty management across the region, ensuring customer uptime, rapid resolution, accurate cost control, and continuous improvement.

Job Description

Roles and Responsibilities

• Input, Manage and track warranty claims from initiation through resolution, ensuring timely processing and closure.
• Ensure accurate and consistent cost allocation for all claims in accordance with contract terms and internal policies.
• Review claims submission for accuracy, completeness, and compliance with warranty terms. Validate warranty budget vs final executed cost.
• Interface with warranty systems including oracle Echo, Sales force, Pulse, Smart sheets, and tableau to manage, track and execute warranty claims.
• Support continuous improvement initiatives to enhance claim processing efficiency and reduce costs.
• Support COE warranty leader as internal advocate for customer concerns related to warranty claims, ensuring alignment between customer expectations and internal execution.
• Prepare reporting dashboards and summaries for leadership.
• Coordinate internally with supply chain, engineering, services, finance, and field teams to resolve technical and commercial claim issues and ensure timely parts delivery and resolution.
• Enter Oracle ERP parts orders, POR's, NEX equipment events, parts workflows, Pulse project status, etc.
• Support audits, documentation reviews, and system updates as required for claim records and compliance.

• Bachelor's degree from an accredited university or college (or a high school diploma / GED) or 6 years of experience in comparable service industry roles.
• Working knowledge of ERP or claim tracking systems is preferred (e.g., Oracle Echo ERP).
• Strong organization skills including detailed management and tracking skills.

• Overall understanding of aero products & power plants
• Need to closely manage budgets & be able to balance decisions to limit costs & financial exposure.
• Prior experience in operations, our industry or Power Services
• Prior experience in project management
• Ability to work under tight deadlines and to prioritize under pressure
• Strategic thinker with the ability to create and execute concrete action plans
• Strong analytical, project management, and organizational skills
• Has Continuous Improvement mindset
• Ability to work independently
• Strong interpersonal and leadership skills and ability to cooperate and influence internally with stakeholders
• Brings a natural customer focused mindset prioritizing customer outcomes