Aero Alliance Firenze IT Support Specialist (Cat. Protetta Art.1)

Job Description Summary

We are looking for an IT Specialist with solid experience in corporate profile management, cloud platforms, and IT service management. The resource will be part of the DT Operations team and will play a key role in the management and maintenance of Single Sign-On solutions, HP PaaS platforms, ServiceNow, and the Microsoft 365 ecosystem. The role is intended to be performed 100% on-site and is intended for Italian

Job Description

At GE Vernova's Aero Alliance site in Florence, our Digital Technology (DT) Operations team is the backbone of day-to-day IT delivery for the business. As an IT Support Specialist, you'll play a key role in managing user environments, securing digital identities, and ensuring the cloud platforms and collaboration tools that our teams depend on are running smoothly and securely.

• Manage user environments and device deployment - oversee the deployment and configuration of user PCs and corporate mobile devices in line with company policies and Mobile Device Management (MDM) platform standards; manage user troubleshooting and resolve day-to-day IT issues efficiently.
• Administer identity and access management - manage SSO solutions based on Security Assertion Markup Language (SAML) 2.0, OAuth 2.0, and OpenID Connect protocols; administer Identity Providers (IdP) including Azure Active Directory (Azure AD); oversee Multi-Factor Authentication (MFA) platforms such as Ping ID and YubiKey; manage automated user provisioning and deprovisioning via System for Cross-domain Identity Management (SCIM); and monitor authentication logs to identify and respond to identity-related security incidents.
• Support cloud and Platform-as-a-Service (PaaS) environments - contribute to the management and optimisation of PaaS infrastructure; collaborate with development teams on the deployment and maintenance of cloud-native applications; and monitor platform performance, scalability, and service availability.
• Manage IT service requests and tickets - use ServiceNow across IT Service Management (ITSM) modules including Incident, Problem, and Change Management; support users and deliver internal training on platform use.
• Administer Microsoft 365 and collaboration tools - manage Microsoft 365 tenants across Exchange Online, SharePoint, Teams, OneDrive, and Intune; administer licences, groups, security policies, and compliance settings in the Admin Center; configure Microsoft Teams as the corporate communication platform; and manage Data Loss Prevention (DLP), retention, and Information Protection policies.

• A formal education in Information Technology, Computer Science, or a related discipline is valued, but we are most interested in your total experience and professional achievements.
• Proven experience in an IT role with a focus on identity management and enterprise systems.
• Solid proficiency in Microsoft 365 and related administration tools.
• Hands-on experience with ServiceNow (ITSM modules).
• Working knowledge of PowerShell for automation and scripting within the Microsoft environment.
• Familiarity with Zero Trust Security concepts and the IT Infrastructure Library (ITIL) framework.
• Good command of technical English (B2 level or above).
• Eligibility to apply under Italian Categoria Protetta legislation (Law 68/1999, Article 1).

• ServiceNow ITSM or Certified System Administrator (CSA) certification.
• Experience working in complex, multi-stakeholder IT environments.
• Demonstrated proactive approach to continuous learning and adopting new IT technologies.