PostSales Broker Relations & Client Support

Who we are.

At Blue Cross Blue Shield Global Solutions℠ (BCBS Global Solutions℠), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human.

Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to say "yes" to new possibilities.

What we're looking for in our Post-Sales Broker Relations & Client Support Specialist

You put customers and partners first and take pride in being a thoughtful, reliable point of contact for clients. You're energized by problem-solving, clear communication, and navigating complex situations with confidence and care. You stay calm under pressure, take ownership of outcomes, and follow through to resolution.

You're someone who:

• Understands that strong client relationships are built on responsiveness, trust, and accountability
• Is comfortable managing escalations and advocating for clients across internal teams
• Communicates clearly and confidently with brokers, partners, and internal stakeholders
• Takes ownership of issues through resolution and looks for ways to improve processes
• Thrives in a fast-moving, service-oriented environment

Here's the work you'll be doing to support our clients and partners:

Post-Sales Broker & Client Support

• Serve as a primary point of contact for a designated book of business, including brokers, Blue Plans, MGAs, high-value partners, and direct-to-consumer members
• Deliver exceptional post-sales service through inbound and outbound phone calls and email communication
• Act as a liaison between brokers/members and internal operational teams to resolve escalated service issues related to claims, assistance services, billing, and general account inquiries
• Provide timely updates and clear communication throughout the resolution process

Account Management, Renewals & Reporting

• Support renewals and cancellations in partnership with post-sales team members
• Assist with bi-weekly bounced premium reporting and outreach to collect past-due premiums
• Prepare and deliver accurate broker commission and sales reports
• Promote service standards that support account persistency and long-term partner relationships

Issue Resolution, Quality & Process Improvement

• Identify trends, recurring issues, and opportunities to improve service delivery
• Create ServiceNow tickets for system issues or enhancement needs in HTH Admin and Salesforce
• Participate in internal and external partner meetings to address case-specific issues and broader operational trends
• Support quality assurance efforts and website testing, as needed

This might be the right fit for you if...

• You have a bachelor's degree or equivalent experience in client service, account management, or broker/partner support
• You have experience handling escalations related to claims, assistance services, billing, or premium issues
• You can manage multiple clients, priorities, and projects while maintaining attention to detail
• You communicate professionally and confidently, including when working with senior-level stakeholders
• You're adaptable, self-motivated, and comfortable navigating changing priorities
• You take pride in delivering accurate, timely, and thoughtful client support

Bonus points if you have:

• Experience in health insurance, international medical insurance, or benefits administration
• Experience working directly with brokers, MGAs, or Blue Plans
• Salesforce experience
• Spanish language skills

This role requires obtaining a Health & Accident license within 90 days of hire (support provided).

What you'll get in return:

• Competitive base pay + annual bonus

• Competitive medical plans
• Telemedicine services
• Paid parental leave
• 24/7 employee assistance and wellness support
• Free international healthcare coverage

Other great perks:

• Hybrid work model (office and/or remote)
• Work-abroad arrangements available
• Generous PTO accrual with carry-over options
• 9 paid holidays, plus one floating holiday and one volunteer day
• Tuition reimbursement
• Career development and learning opportunities
• 401(k) with generous company match
• Pet insurance options
• Identity theft and legal coverage
• Ongoing focus on well-being, including virtual wellness resources and mindfulness events

Please visit the employee benefits page on our website for more information on our benefits and perks that support your overall well-being.

EOE.

Client-provided location(s): King of Prussia, PA

Job ID: geoblue-552538

Employment Type: FULL_TIME

Posted: 2026-04-14T19:59:17