Global Regulated Market Solutions Lead - Location Dubai/UAE

The Global Regulated Market Network Solutions Lead is responsible for identifying/developing new and improved solutions and/ or partnerships to drive innovation and competitive advantage; driving continuous improvement of existing solutions to improve customer experience and market competitiveness; creating and maintaining a governance model to oversee existing regulated market solutions and so much more!

Here's some of what you will do:

Responsibilities:

New Regulated Market Solutions

• Lead partnership development, new market opportunity development
• Review existing solutions to identify proposition gaps by country/ product / solution
• Create roadmap to improve/implement new partners and/or solutions; prioritizing Middle East and other markets that align to commercial opportunity

• Reevaluate current cross-compliant (aka local insurer product) solutions and revamp and/or modify in order to better meet client expectations
• Assume business leadership of regulated market solutions process improvement project, act as sponsor, for programs currently in place (UAE, Saudi Arabia, Australia).
• Ensure new solutions (Qatar, Oman) are integrated into governance processes and maintain an ongoing focus on process improvement, and improving both customer experience and competitive position
• Work with different BCBS GS departments to ensure continuous process improvement to increase efficiency and financial outcomes and to enhance member experience for clients needing locally compliant solutions.
• Develop a roadmap to prioritize and implement enhancements, partnering with PMO, Operations, Chief Strategy Officer, Commercial teams, etc. to lead change efforts

• Relationship lead for current and prospective network partners (Bupa Global, Bupa Arabia, and other related party vendors supporting the solution)
• Primary focus is Middle East region (UAE, Oman, Qatar, Saudi Arabia, Bahrain); but global focus (Australia, Netherlands, Brazil, etc.) as market needs develop.
• Establish/maintain program governance that includes routine review and tracking of program performance, SLA's, identifying other metrics to ensure customer, financial, compliance objectives are being met.
• Engage other internal and external functions to ensure solutions are delivering customer and competitive market needs; including commercial, product, service, global healthcare, legal and compliance, finance, etc.
• Partner with global service team and client management team to support the development of effective problem resolution processes to maintain high standard of delivery.
• Ensure comprehensive training and communications in place to maintain organization awareness of programs and solutions in place; partner with other functions (product, client management, etc.)
• Work with Compliance team and outside counsel to investigate complex compliance issues as needed.

• Leverage broad based knowledge of globally mobile healthcare segment, network knowledge, local market solutions to support strategic projects
• Identify opportunities to support growth strategy leveraging local market solutions, competitor insights, changes in markets, etc.

• Minimum of bachelor's degree preferred; or commensurate work experience.
• 5-10 years international insurance experience.
• Outgoing personality.
• Ability to work effectively with international providers, partners and internal staff.
• Extremely detail oriented.
• Substantial international travel or expatriate experience preferred
• Excellent knowledge of world geography.
• Fluency in one or more foreign languages preferred.
• Familiarity with assistance and security functions.
• Familiarity with Microsoft office, especially Word and Excel.
• Familiarity with Salesforce and SharePoint a plus.
• Local resident and certified eligibility to work in-country (Dubai/UAE) REQUIRED **