Client Manager I

At Blue Cross Blue Shield Global SolutionsSM (BCBS Global SolutionsSM), we make it easy for people and organizations to access and pay for healthcare abroad. By combining digital innovation with human-centered care, we go above and beyond for our customers and deliver an international healthcare experience that's simple, efficient, and human. Whether our customers live, work, travel, or study abroad, we give them the confidence and peace of mind to embrace every journey and say "yes" to new possibilities.

We are currently seeking a Client Manager to join our corporate Client Operations team. This position is a hybrid remote office position with a base salary range between $73,000 - $77,000 plus potential year-end bonus. The Client Manager is responsible for an assigned list of accounts to investigate and resolve customer issues to ensure customer satisfaction thereby impacting retention.

Responsibilities include:

• Provide client services for designated clients, primarily smaller groups
• Partner with the Underwriting department to prepare renewal submissions, complete benefit & rate comparison, and communicate strategies with clients
• Provide strategic guidance for each account to support client objectives
• Stay up to date on markets, products, and competitiveness
• Act as liaison between the client and company to resolve all normal service issues regarding billing, claims, eligibility, and other client service issues
• Assist in the generation of renewal information requests and issuing renewal letters
• Update Salesforce.com CRM information during the renewal process
• Promote the company's service standards and ensure a high existing customer retention rate
• Develop strong relationships with assigned accounts and brokers
• Support team members within Client Management on strategic accounts as needed

• The ideal candidate will have a bachelor's degree plus at least 3 years of group life and health insurance experience as an Account or Client Manager within the health insurance industry or within a benefits brokerage environment
• Insurance license for designated insurance line is required within 6 months of hire
• Effective communication skills needed to support client service delivery
• Strong presentation skills including confidence and composure when dealing with senior level audiences
• Ability to manage multiple clients, projects, and initiatives simultaneously
• Solid problem-solving skills with the ability to perform work accurately, thoroughly and on time even under stressful conditions
• Experience in Microsoft Office Suite (i.e., Word, Excel, Outlook, and PowerPoint) and familiarity with CRM such as Salesforce

• Flexibility to work from your remote home office with occasional visits to the corporate office for those who are local to the King of Prussia, PA area
• Opportunity for career advancement
• Competitive medical plans, with Telemedicine available
• 401(k) with generous company match
• Robust PTO accrual program with carry-over option
• Paid parental leave
• Employee assistance and wellness support 24/7
• Free international healthcare coverage
• Work abroad arrangements available (for up to 30 days)
• Tuition reimbursement