Director, People Operations Delivery, Americas

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!


The Director, People Operations Delivery, Americas is responsible for leading People Operations delivery across the Americas while serving as the senior HR operations leader for regional sites. The role combines strategic HR service delivery leadership with regional operational oversight to ensure consistent, compliant, efficient, and employee-centered HR services while delivering an exceptional employee experience. The Director partners with HR leadership, HR Business Partners, Centers of Excellence, Legal, Finance, IT, Facilities, Communications, Payroll and business leaders to translate Americas HR strategy into effective regional execution.

Work arrangement: This role offers flexibility to work away from the office for 20%-40% of a typical schedule. Employees may use this work schedule in increments of single days or multiple consecutive days, provided it does not exceed 40% within a 60-day period, and is approved by the hiring manager

Responsibilities

• Lead People Operations Delivery across the Americas, ensuring consistent execution of employee lifecycle services including onboarding, offboarding, HR operations, payroll inputs, leave administration, mobility, documentation, benefits administration, and employee inquiries.
• Translate Americas HR strategy into regional execution while balancing standardization with local legal and regulatory requirements.
• Serve as the senior Americas regional advisor on HR operations, governance, and service delivery.
• Establish service standards, KPIs, SLAs, governance forums, escalation processes, and continuous service improvement practices and ensure they are in alignment with Global Governance.
• Drive operational excellence through process simplification, automation, digital enablement, knowledge management, self-service, and case management.
• Ensure compliance with employment laws, internal controls, audit requirements, SOX, data privacy, and company policies while proactively managing operational risk.
• Partner with Legal, Finance, Payroll, IT, Facilities, Communications, Procurement, HR Business Partners, HR Operations leaders and Centers of Excellence to deliver integrated people solutions.
• Represent the Americas for regional site operations planning, including workplace experience, employee engagement initiatives, workplace safety coordination, and site readiness activities.
• Provides regional expertise and oversight for Employee Matters within the established global framework
• Lead, coach, and develop People Operations team members while fostering accountability, collaboration, inclusion, and continuous improvement.
• Represent People Operations Delivery in regional and Americas transformation initiatives, organizational change efforts, and operating model evolution.

• Bachelor's degree in Human Resources, Business Administration or related field; Master's degree preferred.
• 12+ years of progressive HR experience with significant leadership in HR Operations, Shared Services, Service Delivery, or People Operations at a regional level with a preference for expertise in the Americas
• 7+ years leading managers and geographically dispersed teams.
• Experience driving HR transformation, process improvement, service delivery excellence, and operational governance in a matrixed organization.
• SHRM-SCP, SPHR, ITIL, Lean Six Sigma, Prosci or similar certifications preferred.

• 401(k) Plan: 100% match on the first 6% of contributions
• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses