Warranty Legislation Lead

Description

The Role

The Warranty Legislation Lead is a 7th level role within the Dealer Service & Warranty Operations team responsible for leading strategic initiatives at the intersection of warranty legislation, public policy, and cost optimization. This role leverages analytical, legal/statutory interpretation, and project leadership skills to drive cost mitigation efforts for GM, enable exceptional customer experiences, and ensure compliance with evolving state and federal warranty regulations.

You will operate as a cross-functional project leader, partnering with engineering, quality, legal, public policy, finance, and dealer operations to interpret statutory requirements, design compliant solutions, and deliver measurable improvements in warranty reimbursement practices and operational efficiency.

What You'll Do (Responsibilities)

Legislative & Regulatory Leadership

• Interpret, capture, and maintain state statutory warranty reimbursement requirements, including labor and parts provisions, in a structured and accessible manner for the business.
• Support public policy efforts by mining and synthesizing statutory and warranty data for use when lobbying legislators and regulators.
• Provide analytic and subject-matter support for warranty-related litigation and mediation, including data preparation and expert documentation for in-suit matters.
• Ensure compliance and help control costs associated with evolving state and federal warranty and dealer legislation, balancing customer, dealer, and GM interests.
• Partner with legal and policy teams to assess the impact of proposed or enacted legislation on warranty programs and recommend compliant, cost-effective responses.

• Utilize dealer-supplied data, curated enterprise data, self-constructed data sets, and enacted state statutes to identify trends, risks, and opportunities related to warranty legislation and reimbursement practices.
• Transform complex legal and warranty data into compelling narratives and clear recommendations for senior leadership and cross-functional partners.
• Leverage knowledge of retail automotive fixed operations (Parts/Service/Body) to ensure solutions are practical for dealers and drive compliance with statutory requirements.

• Bachelor's degree in Business, Automotive Management, Paralegal, Public Policy, Data Analytics, or a related field.
• 3+ years of experience in Service, Warranty, or Quality business, processes, or systems.
• 3+ years of experience with data analysis, business intelligence, strategic analysis, or related disciplines.
• Demonstrated ability to manage cross-functional projects and influence without direct authority.
• Strong technical acumen with the ability to understand automotive components and systems and how they relate to warranty and legislative requirements.
• Knowledge of retail automotive fixed operations (Parts/Service/Body) and dealer processes.
• Advanced problem-solving skills with a high level of independent judgment and decision-making; ability to work independently with minimal direction.
• Strong written and verbal communication skills, including the ability to clearly communicate complex legal and analytical concepts to non-technical stakeholders.
• Excellent presentation skills, with proficiency in PowerPoint or comparable tools and a proven track record of developing presentations that tell a cohesive story and convey recommendations based on data-driven insights.
• Ability to travel within the U.S. as needed to support legal or mediation hearings, legislative meetings, and key business engagements.
• Demonstrated ability to treat information confidentially and handle sensitive matters with discretion.

• Advanced degree (e.g., MBA, JD, MPP, MS in Analytics) is a plus.
• Experience with a major consulting firm or in a strategic advisory role.
• Prior experience working directly with state warranty statutes, dealer franchise law, or automotive regulatory policy.
• Strong mechanical aptitude and curiosity for understanding how vehicles and components work and how that translates into warranty and legislative risk.