Vehicle Command Center Supervisor

Description

The Role
The Command Center Supervisor leads a team of coordinators responsible for 24/7 monitoring, escalation, and mitigation of critical risks impacting GM's production and customer delivery. This role serves as the central point of control for real-time visibility to supply chain and logistics issues, driving rapid, fact-based decisions to protect plant schedules, dealer and customer commitments, and GM's financial performance.

What You'll Do

Critical Risk & Crisis Management

• Lead the real-time identification, assessment, and prioritization of critical supply, logistics, quality, and capacity risks across GMNA operations.
• Direct the team's response to high-severity events (e.g., High risk suppliers, logistics disruptions, regulatory/tariff changes, natural disasters) to minimize production downtime and customer impact.
• Own the escalation path for critical issues - ensuring timely alignment with plants, GPSC, carriers, engineering, quality, and leadership.
• Coordinate contingency playbooks (alternate sources, mode changes, schedule optimization, controlled downtime, etc.) and document decisions and outcomes.
• Track and communicate status of critical cases from first detection through full resolution, ensuring robust handoffs across shifts.

• Oversee daily command center operations, ensuring full coverage across day, afternoon, night, weekend, and holiday windows as required.
• Run or delegate daily huddles with coordinators to review risk dashboards, open cases, launch timing, and staffing/coverage.
• Ensure accurate, timely updates leveraging GSC tools, risk trackers, and crisis dashboards used by senior leadership and plant teams.
• Standardize and maintain daily/weekly work routines for the Command Center (monitoring, reporting, follow-ups, launch readiness checks, etc.).
• Partner with adjacent teams (Tactical Ops, Logistics, Purchasing, Plants, IO, IT) to maintain clear visibility to upcoming launches, major changes, and known risk horizons.

• Directly supervise a team of Command Center Coordinators and related roles, setting clear expectations for performance, behavior, and ownership.
• Develop talent through regular coaching, feedback, and documented standardized work for the supervisor and each coordinator role.
• Manage staffing plans, including shift coverage, vacation scheduling, back-up coverage, and training/onboarding plans for new team members.
• Build a culture of urgency, accountability, and calm under pressure, reinforcing consistent use of standard processes during crises.

• Serve as a single point of contact for senior leaders during critical events, providing concise, accurate, and timely situation reports.
• Facilitate cross-functional problem-solving sessions with plants, GPSC, carriers, engineering, quality, finance, and customer teams.
• Ensure communication is tailored to the audience - operational detail for working teams and concise risk/impact summaries for leadership.
• Support executive reviews and readiness forums (e.g., launch readiness, major supplier risk reviews) with Command Center insights and data.

• Identify trends and recurring issues to drive root cause analysis and long-term corrective actions with GPSC, plants, logistics, and IT.
• Champion adoption and improvement of digital tools (e.g., alarms, dashboards, automated alerts, workflow tools) that reduce manual effort and improve response speed.
• Maintain and refine playbooks, SOPs, and training materials for risk management, escalation, and command center operations.
• Track and report performance vs. key metrics (e.g., avoided downtime, response time to critical alarms, open critical case count, aging).

• Bachelor's degree in supply chain, Logistics, Operations, Business, or related field - or equivalent experience.
• 5+ years of experience in supply chain, logistics, manufacturing operations, or command-center-style environment.
• 2+ years' experience leading teams or complex cross-functional problem-solving (formal people leadership or equivalent).
• Proven ability to lead under pressure, make sound decisions with incomplete information, and drive alignment across diverse stakeholders.
• Strong analytical skills; comfort using data to prioritize, communicate risk, and recommend actions.
• Excellent written and verbal communication skills with the ability to summarize complex situations quickly and clearly.
• Role requires flexibility for early/late hours, occasional weekends, and on-call support during major events or launches.

• Experience in automotive or other high-complexity, high-velocity manufacturing environments.
• Familiarity with GM systems and tools (e.g., logistics visibility tools, supplier risk dashboards, ERP/TMS, reporting platforms).
• Demonstrated success leading crisis management or business continuity efforts.