Systems Engineer - Manufacturing Collaboration Platform

Description

This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI, Austin, TX, or Mountain View, CA three times per week, at minimum [or other frequency dictated by the business if more than 3 days].

The Role

• Engineers and manages the data infrastructure for Workjam, ensuring data is structured, stored, and accessed efficiently and securely, in alignment with GM manufacturing and HR/business needs.
• Acts as the application systems engineer for manufacturing collaboration platforms, with Workjam as a primary platform, driving feature development and system functionality across the enterprise.
• Works closely with business stakeholders, platform owners, and technical teams to design and deliver solutions that support frontline/deskless workforce use cases in plants.

• Engineer and manage the data infrastructure for Workjam, ensuring data is structured, stored, and accessed efficiently, securely, and in alignment with manufacturing and HR/business needs.
• Design and maintain end-to-end data flows between Workjam and upstream/downstream systems (e.g., Workday, timekeeping/WFM, identity, analytics), including employee, organization, schedule, badge, and plant hierarchy data.
• Define and maintain canonical data models, contracts, and mapping for Workjam integrations, ensuring consistency across multiple plants and rollout waves.
• Design distributed, highly available integration patterns (batch, event-driven, APIs) that support Workjam as part of GM's broader manufacturing collaboration ecosystem.

• Develop, document, and maintain RESTful APIs and microservices that integrate Workjam with enterprise platforms (Workday, HR/WFM, identity, analytics, GM One/GM internal tools as applicable).
• Configure and oversee file-based, sFTP, and API-based integrations, including data validation, error handling, and reconciliation processes.
• Partner with vendor technical teams (Workjam TAMs, integration specialists) to ensure joint designs and configurations meet GM standards and support future feature growth.
• Support proofs of concept and new use cases (e.g., timecard/schedule views, data-as-a-service, IO Composer workflows) and transition successful POCs into production-grade integrations.

• Ensure secure storage and transmission of sensitive data, including tokens, credentials, secrets, and personally identifiable information used by Workjam and its integrations.
• Apply best practices for encryption, authentication, and authorization, leveraging GM's enterprise identity platforms (e.g., Azure Entra ID) and API gateways.
• Partner with Systems Configurators to ensure security groups, badge utilization, and target audiences in Workjam align with corporate access control, privacy, and regulatory requirements.
• Collaborate with GM Security, Networking, and Compliance teams to meet audit, logging, and retention requirements for Workjam-related services.

• Perform performance tuning and optimization of APIs, integrations, and data stores that support Workjam, ensuring responsive user experience at enterprise and plant scale.
• Establish and maintain monitoring, alerting, and observability for Workjam integrations and services (logs, metrics, health checks, SLIs/SLOs).
• Lead root cause analysis and remediation for data quality issues, interface failures, and performance problems impacting Workjam.
• Define and maintain automated test coverage (unit, integration, end-to-end) for critical Workjam services and integration flows.
• Support structured UAT, cutover, and hypercare activities for new plants and features, ensuring data and integrations are validated before and after go-live.

• Engage with Manufacturing, HR, Operations, Communications, and IT stakeholders to understand business processes and requirements, translating them into sustainable technical designs for Workjam.
• Partner closely with Systems Configurators - Workjam to ensure data structures, hierarchies, and integration behavior support the configuration and targeting model in the application.
• Provide clear, concise communication of technical decisions, trade-offs, risks, and timelines to both technical and non-technical partners.
• Contribute to roadmap and release planning for Workjam, inputting data, integration, and analytics needs into vendor and internal planning.

• Serve as the technical authority for Workjam data and integrations, providing guidance, coaching, and mentorship to other engineers and team members.
• Model GM's Behaviors and Values, fostering an inclusive, collaborative, and high-performing team environment.
• Contribute to continuous improvement of engineering practices, documentation, standards, and operational runbooks related to Workjam.

• 5 - 7 years professional software development or systems engineering experience in enterprise environments.
• 5+ years working with SaaS platforms in an enterprise setting, including configuration, extension, and integration work.
• Demonstrated experience delivering end-to-end software/integration projects (design, implementation, testing, deployment, support).
• Strong understanding of web security, OAuth2, and enterprise authentication (e.g., Azure Entra ID / Azure AD) and API gateway/web-tier integration patterns.
• Proven ability to translate business processes into technical/data requirements and work effectively with both technical and non-technical stakeholders.

• Direct, hands-on experience with Workjam (configuration, administration, or implementation) and/or similar frontline/deskless workforce tools such as Slack.
• Background in manufacturing, industrial systems, or large-scale enterprise collaboration platforms.
• Familiarity with Workday or similar HR/WFM systems and their integration patterns with downstream applications (like Workjam).
• Experience with Azure services (Functions, Blob Storage, CI/CD with GitHub Actions) for building and operating cloud-native integrations and services.

• The expected base compensation for this role is: $129,000 - $224,100. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.