Strategic Initiatives and Training Lead
Yesterday• Warren, MI
Description
The Role
The Strategic Initiatives and Training Lead is a field-first, dealer-centric role serving as the systems, reporting, and training interface for CCA Field Operations. This leader ensures tools, reporting, and training are grounded in real-world field and dealer needs, enabling regional teams and dealerships to execute with excellence.
Acting as the business owner for key field-facing systems and reporting, this role translates dealer and field insights into clear requirements for IT, analytics, and training, and leads agile, test-and-learn initiatives that improve dealer throughput, customer experience, and fixed coverage.
What You'll Do (Responsibilities):
- Lead priority initiatives for CCA Field Operations with clear field and dealer impact, from problem framing through implementation and scale.
- Pilot and refine new processes, tools, and training with field teams and dealerships, grounded in real dealership workflows.
- Serve as business owner / product lead for Field Operations reporting, dashboards, and systems, ensuring they clearly answer "What do I do next?" for field teams and dealers.
- Act as the AI/GenAI champion for CCA Field Operations, identifying and scaling AI capabilities that simplify field and dealer workflows and improve decision-making.
- Translate field and dealer feedback into prioritized, actionable requirements and drive simplification and standardization of recurring reporting.
- Co-create and deliver field and dealer training (live, virtual, on demand) that enables effective use of tools, AI capabilities, and reports.
- Develop and execute change management and communication plans tailored to field and dealer audiences; monitor adoption and iterate based on utilization and performance.
- Act as a single, credible point of contact between Field Operations, Training, IT, analytics, CX, and program owners, consistently representing the field and dealer perspective.
- Use data to surface risks, gaps, and opportunities at the dealer, territory, and regional levels and recommend actionable countermeasures.
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Mindset & Leadership Expectations
- Field- and dealer-centric mindset-starts with, "How will this work for the field and inside the dealership?"
- Self-motivated self-starter who identifies opportunities from field visits, dealer feedback, and performance data and moves work forward with minimal direction.
- Comfortable operating in ambiguity, testing and learning quickly while keeping field leaders and dealers informed and aligned.
- High ownership mentality with a bias for action and delivering measurable outcomes for dealers, field teams, and customers.
Your Skills & Abilities (Required Qualifications):
- Bachelor's degree in Business, Marketing, Operations, or related field.
- 3-5+ years of experience in dealer operations, field operations, training, program management, or service operations (automotive strongly preferred), including direct, front-line field and/or dealership-facing roles.
- Demonstrated success partnering with dealers, dealer principals, fixed ops leaders, and/or field teams to diagnose performance issues and implement solutions.
- Proven experience leading cross-functional initiatives from concept through pilot and scale, delivering measurable impact at the dealer and territory level.
- Strong analytical, communication, and storytelling skills; able to simplify complex topics and influence field leadership and dealer audiences.
What Can Give You A Competitive Edge ( Preferred Qualifications):
- Familiarity with GM and CCA systems and reporting (e.g., dealer reporting tools, tear sheets, dashboards, CRM platforms) used by field teams and dealerships.
- Experience as a product owner or systems/process lead for business-facing tools or reporting used by field and dealer stakeholders.
- Formal training or certification in change management, project management, or lean/continuous improvement, and experience with NPS, retention, or CX metrics at the dealer or field level.
- Experience designing and delivering field and dealer training that drives adoption and measurable performance improvement.
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel < 25% for this role.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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Client-provided location(s): Warren, MI
Job ID: General_Motors-JR-202610184
Employment Type: FULL_TIME
Posted: 2026-05-07T23:54:47
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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