Staff Conversational AI Designer
Today• Warren, MI
Description
About the Role:
We are looking for a talented, curious, and highly motivated Staff Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design.
In this role, you will lead with vision and collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design.
What You'll Do:
- Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
- Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
- Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI.
- Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
- Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
- Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
- Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
- Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.
Your Skills & Abilities (Required Qualifications):
- 9 + years creating conversational design experiences.
- Ability to combine vision with strong creative design execution.
- Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
- Experience designing for Generative or Agentic AI-powered experiences
- Understanding of machine learning & natural language processing (NLP) fundamentals.
- Experience incorporating research into the design process.
- Subject matter expertise as demonstrated by the ability to work independently, be organized, self-motivated, and have attention to detail.
- Excellent written, visual, and verbal communication skills with strong track record of presenting design solutions to executive audiences.
- Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
- Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences.
- Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc).
What Will Give You a Competitive Edge (Preferred Qualifications):
- Deep understanding of Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs.
- Demonstrated expertise in how to communicate technical concepts to a non-technical audience (verbal and written).
- Ability to accelerate and enhance environments with robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences.
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About GM
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Client-provided location(s): Warren, MI
Job ID: General_Motors-JR-202523514
Employment Type: FULL_TIME
Posted: 2025-12-17T00:17:21
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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