SSM Global COE - Business Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on nightshift . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As part of the transition of the MobileService (MS) + team and organizational structure from Retail Innovation to GM Envolve, the MS+ team supports critical operational tasks. As the program continues to grow, the volume of required daily activities continue to grow.

What You'll Do

• Provide operational support to the MobileService+ (MS+) team, including execution of daily tasks, completion of reports, and assistance with key program activities.
• Work on Envolve / Retail Innovation daily operational tasks including RPO Delete Process, Dealer Communication, Email Inbox Monitoring/Triage, Enrollment Report Management, Weekly Updates of Posting Data, and BFU Code Activation
• Run and maintain the reporting environment.
• Maintain production data integrity through data audits. Coordinate the delivery of insights to appropriate teams using new, existing or cura ted data
• Assist in planning and facilitating new employee onboarding activities and departing employee off-boarding activities
• Collaborate with training department at GM Envolve (including other business units like OnStar and GM Energy) to develop and drive adoption plans for new capabilities, releases, and processes.

Your Skills & Abilities (Required Qualifications)

• A Bachelor's or Master's degree in Business, Data Analytics/Science, Finance, Accounting, Sales & Marketing, IT or related field
• 5+ years of relevant work experience in data analysis, processing, operations or and project management
• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results
• Automotive Industry background is a plus
• Knowledge in PBI, Knime, Power Automate and other automation tools is preferred
• Demonstrate understanding of databases, queries and reporting tools.
• Highly proficient in oral and written communication skills
• Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint are important.

What Will Give You A Competitive Edge (Preferred Qualifications)

• Embrace data driven & customer insights to inform plans, launches, and iterations
• Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
• Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
• Desire to work in a complex and evolving environment and to bring an innovative mindset
• Comfort working in a fast-paced start-up technology environment is essential

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: General_Motors-JR-202610226

Employment Type: FULL_TIME

Posted: 2026-05-07T23:54:46