Site Support Analyst

Description

Onsite:

This position requires an employee to be onsite on a full-time basis and this candidate will primarily be on second shift work.

The Role:

Providing end-user, network, infrastructure, and application support through creative thinking and latitude is the key to success in this role. Support for end users involves a growing set of tools and software that allows remote analysis and resolution of problems. It is also common for support agents to visit manufacturing floors for inspections and troubleshooting, as well as to interact with different production team members and executives. Employees will be on their feet throughout the day, lifting, climbing, and maneuvering stairs and ladders to reach screen-guarded areas.

• Provide production shift support by operating as a focal point to address all IT related requests and coordinate resolution of IT related incidents. The shift you work (1st, 2nd, 3rd) depends on the plant/location where you work. This posting is for primarily 2nd shift and will vary.
• Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, VOIP phones, Motorola Radios, and Tablets)
• Use remote PC management tools to assist users and other corporate IT tools to perform software patching/installation, asset management and change management functions
• Support all GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks, distributed antenna system (DAS) for mobile phones, and plant radio systems
• Support the incident management process to coordinate issue resolution
• Support the label printing process at locations where IT has responsibility
• Complete assigned IT project tasks. Projects are highly centralized/owned by other IT teams, however we play an integral role in site-level implementation and execution
• Work with our Business Partners to ensure their IT needs are met. Interact with all levels of the workforce from hourly union production workers up to plant executive leadership
• Position requires working at heights, elevated platforms, and climbing ladders.

• Support users at multiple physical sites, flexibility to work weekend production overtime as needed, and flexibility to work multiple shifts depending on the plant location and production schedule (shared with other members of the team).
• 2-5 years of experience supporting end-user devices/networks in Information Technology
• Ability to develop relationships with business partners and team members through analytical skills, communication, and interpersonal skills.
• Demonstrate initiative beyond the assigned work to improve output and/or assist others