Senior Product Operations Manager

Description

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.

Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale

Our ambition in Global Product Operations is to support, enable, and improve the speed and effectiveness of the Global Product organization. We accelerate the creation of an elite portfolio of software-defined vehicles by tightly integrating software, hardware, and services to craft products people crave and experiences they never forget.

The Role:

The Senior Product Operations Manager (Level 7) is part of Global Product Operations, powering how Global Product works by combining business data & insights, customer & market insights, and product practices to operationalize GM's Product Operating Model. You will help teams across Global Product connect strategy → roadmaps → execution → KSIs/KPIs, partnering with Product Management, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Program Management Operations (PMO), Quality, and Finance.

What You'll Do:

Product Insights

• Define and maintain core KSIs/KPIs and product/portfolio health views.
• Build and manage dashboards and reports (e.g., Roadmap Central, performance scorecards) in partnership with Analytics, Finance, PMO, and Customer Experience (CX).
• Integrate customer, quality, and market signals (e.g., Voice of Customer, JD Power, usage, NPS, competitive insights) into planning and decision forums.

• Translate strategy into clear, repeatable ways of working aligned to the Product Operating Model and Global Vehicle [Software] Development Process (GVDP/GSDP).
• Design and run operating rhythms (portfolio/roadmap reviews, planning, budgeting and resourcing cadences, product health reviews).
• Define and maintain artifact standards (PRDs, PRFAQs, outcome-oriented roadmaps, success metrics) and drive adoption.

• Act as a key partner for the product tooling stack (Jira, Jira Align, Jira Product Discovery, Confluence, SharePoint, roadmap and forecasting tools).
• Establish taxonomy and tagging standards so roadmaps, resourcing, and KPIs are consistently connected.
• Identify and deliver workflow and tooling improvements that reduce administrative burden.

• Develop and deliver training, onboarding, and guidance on operating models, artifacts, tools, and data.
• Lead change management for process and tooling updates (communications, office hours, feedback loops, adoption tracking).
• Support communities of practice and function as a thought partner on operating model, governance, and organizational design.

• Help synchronize long lead vehicle and hardware timelines with iterative software and services delivery.
• Coordinate with Manufacturing, Vehicle Autonomy, and Battery/Propulsion & Sustainability so constraints and dependencies are visible and actionable in product plans.
• Translate field and service insights into prioritized work across software, hardware, and manufacturing partners.

• 5+ years combined experience across:
  
  
  • Product / Research / Sales / Business Operations, Product Management, Program/Portfolio Management, UX Research, Customer Insights, Inbound Product Marketing, Finance and/or
  • Management Consulting (or equivalent internal strategy/ops) focused on operating model, process, analytics, or transformation.
• Experience with business data & insights:
  
  
  • Defining and tracking KSIs/KPIs and operational metrics
  • Using BI tools (e.g., Power BI, Tableau) and insights to drive prioritization and continuous improvement
• Experience with customer & market insights:
  
  
  • Partnering with CX/Research/Quality to bring customer, quality, and competitive signals into product decisions
  • Turning qualitative and quantitative data into clear implications for strategy and roadmaps
• Proven ability to shape and run product processes & practices in a large, matrix environment.
• Effective communication and facilitation skills; comfortable working across Product, PMO, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Quality, and Finance.

• Experience in automotive, mobility, or complex hardware-software-services ecosystems.
• Familiarity with GM processes and constructs (e.g., Software Product Operating Model, GVDP/GSDP, PMO Portfolio Process, resource forecasting, LTP / 5-year planning).
• Experience standing up or scaling Product Operations / Product Enablement capabilities (playbooks, training, knowledge management, tooling standards).
• Hands-on experience with product tools (Jira/Jira Align/Jira Product Discovery or equivalents, Confluence/SharePoint); plus, expert-level master of road mapping software.
• Proven track record of managing an "Operating Rhythm" (quarterly planning, OKRs).
• Experience building "Voice of the Customer" programs from scratch.
• Ability to translate qualitative feedback into quantitative business cases.

• The salary range for this role is $106,600 to $192,700. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.