Sales Operations Coordinator - Premium EV's

Description

Hybrid: This position requires you to work on-site 3 times a week (Tue to Thu)

KEY JOB RESPONSIBILITIES:

• Develop and maintain sales processes and workflows aligned with the premium customer journey to ensure a high-quality experience.
• Support continuous improvement of sales back-office processes (order-to-delivery, billing flows, dealer/partner interaction).
• Coordinate and execute planning to develop processes for short-term forecast, distribution, pricing, and other sales back-office activities.
• Ensure new sales strategies to conquer EV intenders and develop a hassle-free sales model considering a 360-degreee approach to the EV ecosystem beyond the car itself.
• Connect to all involved players to ensure project goals are achieved (Commercial, Legal, Finance, IT, GMF, Partners, Pre-Owned and others), including aligning to Project and Sales Leaders.
• IT Connection: Debate and present to IT team the required solutions and track their implementation.
• Coordinate cross functional meetings between areas/stakeholders to guarantee synchronized execution with all areas aware and onboard of all Sales and customer experience initiative.
• Responsible for evaluating the market, supporting the definition of industry assumptions and developing short-term forecast projections, besides connecting it with forecast team to assure volume availability.
• Analyze demand and manage distribution to ensure the right vehicle reaches the right place at the right time.
• Competition evaluation to define commercial strategy, aligning pricing, incentives and other P&L variables, to assure value maximization.
• Track and continuously evaluate results to support business decisions.

• Bachelor degree completed
• Previous experience in at least two related sales operations areas is highly desirable.
• Experience in automotive sales operations, including commercial and field activities with premium brands, is highly desirable.
• Advanced or Fluent in English
• Strong proficiency in Microsoft Office and Power BI; experience with AI tools is a valuable advantage.

• Availability for travel
• Valid CNH and driving skills.
• Actively seeks customer feedback and builds a clear understanding of their needs, issues, and priorities.
• Ability to develop structured analyses
• Works independently with minimal supervision, acting as a resource for colleagues
• Willingness to adopt a test & learn mentality to foster innovative solutions for the sales channel and customer journey.
• Positive, proactive attitude and self-oriented.
• Data-driven mindset, while able to deal with ambiguity.
• Excellent organizational and project management skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Exceptional communication and interpersonal skills.
• Strategic orientation.
• Results-oriented.
• Strong change-leadership capabilities.
• Collaboration & influencing.
• Effective self-management and ability to learn quickly ("learning on the fly").