Research Producer, Human Interface Design

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.

The Role

Innovative design ideas are destined to be a catalyst to transform our automotive software and service experiences. The General Motors Human Interface Design team is dedicated to inventing, designing, and delivering our core software experiences in our vehicles and across our 1st party apps and branded websites.

Producers are responsible for enabling the operational frameworks of the research team, including processes and best practices. This role will focus on building and scaling our knowledge, assets, tools and processes, all of which are core components for how our research team executes its customer-first vision. This role requires strong attention to detail, multitasking abilities, and strong collaboration and communication skills in order to improve team cohesion, increase efficiency, and build a healthy operational framework for our research practice. Producers oversee a complex workflow in close collaboration with a team of specialists focused on delivering exceptional user experiences through research and implementation.

What You'll Do

Research Program Practice Management

• Lead and collaborate with cross-functional teams to design, iterate, and launch research programs at scale, ensuring studies are aligned to design and product priorities.

• Utilize strong storytelling and synthesis skills to influence research intent and framing across specialized teams and levels within the Human Interface Design and research organizations.

• Serve as an advocate for program and research-operations best practices across the organization, strengthening cross-team relationships and promoting research influence to achieve optimal customer and business value.

• Maintain and organize research repositories and shared spaces (including tagging, folder structures, and naming conventions) so findings are easy to discover and reuse across HF, Design, Product, and other partners.

• Lead end-to-end delivery of high-impact research initiatives, ensuring timely execution of studies that inform new features, services, and process improvements across a comprehensive product portfolio.

• Drive the evolution, standardization, and adoption of scalable research operations frameworks, tools, and methodologies to support multi-brand and multi-regional research needs.

• Champion enterprise-wide visibility into research roadmaps and outcomes, communicating progress, risks, and impact to leadership and stakeholders to facilitate alignment and support.

• Ensure all research programs and studies are executed in accordance with defined objectives, maintaining rigorous standards for research quality, participant experience, ethics, and schedule.

• Facilitate collaboration among research, design, product, and engineering teams to proactively identify and resolve risks or impediments related to research planning, logistics, tooling, and integration of insights into decision-making.

• Support regional and partner teams in applying global research operations standards, ensuring consistent execution of studies and adherence to governance, privacy, and data-handling requirements.

• Monitor and safeguard research quality and insight reuse throughout the research lifecycle-from intake and scoping through execution, synthesis, and post-launch measurement-driving continuous improvement and value realization.

• Help enforce consent, privacy, and data-handling guidelines across studies, ensuring correct templates and flows are used for participant communications, incentives, and storage.

• Participate in process experiments, retrospectives, and "research on research" (e.g., internal surveys/interviews) to understand friction points, collect feedback, and help roll out incremental improvements.

• 3-5 years of experience in program and/or project management within UX research and/or Human Factors.

• A track record of improving or standing up research operations workflows (e.g., recruiting pipelines, panel management, templates, intake processes, repositories, or governance).

• Hands-on experience partnering with researchers, designers, and/or product teams to plan and deliver studies that support software applications, in-vehicle experiences, and/or web products at scale.

• Familiarity with research tools and ecosystems (e.g., recruiting platforms, survey/UT tools, insights repositories, consent/NDAs, incentive processes).

• Strong storytelling and synthesis skills, able to frame research goals, operational trade-offs, and insight impact and influence how research is prioritized and used.

• A portfolio that highlights your workflow process, creative IQ, and problem-solving abilities.

• Demonstrated commitment to inclusive and accessible research practices.

• Excellent written and verbal communication skills, with proven stakeholder and vendor management experience.

• Outstanding organizational, time-management, and prioritization skills, with the ability to thrive in a dynamic, fast-paced environment and adapt to changing priorities.

• Ability to drive conversations, navigate ambiguity, and be self-directed, consistently identifying and implementing continuous improvements in research operations processes.

• 6+ years of professional experience supporting vehicle-related research programs.

• Multi-brand or multi-region research operations experience, including vendor or external partner management.

• Experience with OKRs, KPIs, or change management frameworks.

• Familiarity with automotive, transportation, or regulated product environments.