Quality Reliability Engineer

Description

General Purpose of position:

Responsible for rapid problem solving, warranty part analysis and mitigation and data analysis specific to diesel engines and parts; developing and administering reliability and warranty action plans and reports for senior management, engineers, and dealer maintenance/service specialists. Lead improvement of GM warranty evaluation ratings.

Major Duties and Responsibilities :

• Reduce warranty cost expenditures and customer impact related to a medium duty diesel engine program.
• Conduct technical root cause analysis of failed engines and failed engine components.
• Publish warranty investigation reports based on failed part analysis, dealership visits, phone contacts and returned parts
• Maintain log of returned parts including key claim information, status and tracking details
• Communicate investigation reports to appropriate teams and collaborate to identify, develop and implement solutions
• Develop test methodologies and apparatus to conduct physical testing of warranty return parts
• Develop expertise in hands on repair methodology for various engine component failures.
• Monitors field (engineering, manufacturing, dealerships) for the effectiveness of countermeasure
• Identify improvements to service procedures as opportunities present themselves.
• Performs miscellaneous jobs as related to assigned duties
• Frequent travel - 40%
• Reports to Manager, Reliability Engineering

• Mechanical skill in heavy diesel engine repair
• Proficient in conducting engine failure and failed component analysis
• Skilled in basic metrology and foundational knowledge of engine and vehicle design, production and operations
• Proficient in technical communications and skilled in maintaining bilateral communications with issue owners.
• Possesses high level of professionalism and integrity with a strong work ethic
• Ability to see opportunities and be a self-starter with intrinsic focus on securing high value results for the organization without need for constant micromanagement.
• Thorough understanding of manufacturer warranty evaluation rating processes and metrics
• Thorough understanding of manufacturing, QOS reliability process and requirements

• Proficient PC skills in Windows application including Excel, Word, Access and PowerPoint (required)
• Excellent written and verbal communication skills for effective report writing and delivery (required)
• Must be able to access, enter, and retrieve data using a computer
• Must have ability to bend, crawl, stand, stoop and kneel in order to repair vehicles, and lift approximately 50 lbs. (required)

• Bachelor's degree in engineering, preferably in Mechanical/Electrical/Automotive Engineering,, or Minimum of 3 years of relevant experience, preferably in engine or vehicle related field
• Diesel engine experience preferred
• Problem solving and analytical experience
• Report writing and delivery experience
• Advanced presentation skills
• Manufacturing warranty experience preferred
• Advanced MS Excel competency - pivot tables, database look up features
• Experience in MS Power App preferred