OCM Lead
Today• Warren, MI
Description
The Role
We are seeking a talented and passionate Organizational Change Management (OCM) professional to develop an organization and it's deliverables to support all aspects of OCM for both IT and Business projects.
As the OCM Lead, you will develop an OCM strategy/approach for business transformation and IT projects for the Customer Care and Aftersales organization. In addition to developing the strategy, the OCM Lead will play a key role in developing the team (including both internal and external support) and lead the execution through delivery.
The ideal candidate will have a natural, human-centric approach to instructional design and development. This person will be comfortable with ambiguity and able to build strong partnerships with program/project managers, business partners, and key stakeholders. The person in this role should be a continuous learner, staying current on new approaches to adult learning methods and Change Management. With a positive and engaging approach, this role will support the business with tools and skills that help inspire and transition both the user and the business through the challenges of business transformations.
Key Elements and Focus Areas:
- Creative - Innovative problem solving and making connections internally and externally
- Collaboration - Effective partnering and influencing skills up, down, and across the organization including global teams
- Communication - Ability to tailor message for audience at various levels of the organization
- Advancement - Mindset that challenges conventional boundaries and looks for opportunities across all aspects of projects
- Learning Agility - Intellectual dexterity, ability to adapt, and apply learnings in constantly morphing conditions
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What You'll Do: (Responsibilities)
- Develop an Organizational Change Management Strategy/Approach
- Lead delivery of all OCM tasks for all business and IT projects including Stakeholder Identification and Impact Assessment; Communication Plan development and execution; training curriculum development and delivery as well as managing external contracts/ resources supporting the programs.
- Lead Training Development and Delivery Approach for all projects
- Able to develop and deliver curriculum for others on how to train employees
- Assess user training needs and build corresponding capabilities
- Develop end-to-end Change training program for various business/IT projects
- Consult with PMO teams to understand program/project challenges and make expert recommendations for team training or supporting tools
- Connects and optimizes training across broad teams and multiple locations
- Measures training effectiveness for continuous improvement across the organization
- Develop statements of work where necessary to contract out OCM activities
- Actively participate in major project deployment planning and delivery to ensure on-time delivery of deployment related OCM tasks as well as to support the end users during the deployment and weeks after to ensure adoption.
- Report to executive leadership the developed strategy and progress on OCM related activities on individual project
Your Skills & Abilities (Required Qualifications):
- Bachelor's degree, preferably in Organizational Design, Development, Organizational Behavior, Organizational Change Leadership, Organizational Psychology or a related field
- Minimum 3-5 years professional experience in Organizational Change Management
- Minimum 3-5 years' experience in training development and/or instructional design
- Minimum 3-5 years' experience designing training content & deployment strategies
- Ability to work in a complex, fast-paced setting and manage assignments with tight deadlines from multiple sources
- Ability to anticipate risks and barriers to change efforts and delivery dates
- Strong training facilitation skills
- Agility mindset - learns quickly when facing new problems. Is a relentless and versatile learner, open to change and ambiguity
- Self-motivated and ability to work collaboratively and independently
- Strong understanding of how people go through a change and the change process; robust experience with an established change management framework, principles, methodologies, and tools (e.g., Prosci ADKAR Model)
- Exceptional communication skills - both written and verbal, including a demonstrated ability to clearly articulate messages to various audiences
- Capable of translating sophisticated technical subject matter into easy-to-understand communications, particularly for non-technical partners
- Design Thinking experience preferred
- Change Management certification preferred
- Prior experience in a union environment preferred
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel < 25% for this role.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Client-provided location(s): Warren, MI
Job ID: General_Motors-JR-202522379
Employment Type: FULL_TIME
Posted: 2025-11-21T00:15:17
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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