Network Logistics Operation Manager

Description

The Role
This role supports GMNA Inbound Logistics by managing day-to-day Domestic and Origin Distribution Center (ODC) Operations and helping protect plant schedules from disruptions. The position focuses on monitoring ODC and cross dock performance, resolving logistics cost responsibility for transportation and handling failures, and driving corrective actions with plants, carriers, and logistics providers. The role works closely with cross-functional partners in Logistics, plants, and providers to ensure issues are documented, investigated, and closed within defined timelines.

What You'll Do

• Monitor ODC and domestic inbound performance (on-time pickup/delivery, dwell, damage, and handling quality) and follow up with providers on gaps.

• Support daily ODC and cross dock operations to ensure freight and containers are handled safely and move on time to plants.

• Review and investigate logistics debit records in GM systems to determine root cause and cost responsibility.

• Engage plants, carriers, and logistics providers to gather shipment details and documentation for issue resolution.

• Assign final responsibility for debits in the system and maintain clear, auditable records of decisions.

• Support resolution when multiple parties are involved (e.g., cross dock and carrier) and help align on the final outcome.

• Participate in recurring reviews and ad-hoc calls to discuss debit trends, open issues, and corrective actions.

• Contribute to crisis and contingency activities tied to inbound or ODC disruptions by helping coordinate actions and capture costs.

• Maintain and update logistics work instructions and process documentation related to debit handling and ODC operations.

• Perform ad hoc analysis, reporting, and special projects to support Domestic and ODC Operations priorities.

• Provide guidance to peers and stakeholders on best practices for investigations, coding, and documentation in the relevant logistics systems.

• 3+ years of experience in logistics, supply chain, transportation, or related operations.

• Working knowledge of inbound transportation, cross dock/ODC operations, and plant material flows.

• Experience using logistics or financial systems to analyze shipments, costs, and responsibility.

• Strong analytical and problem-solving skills with high attention to detail and documentation quality.

• Bachelor's degree in supply chain management, Logistics, Business, Engineering, or a related field

• Demonstrated ability to work across plants, carriers, and logistics providers to resolve complex issues.

• Strong communication skills, with the ability to clearly explain decisions and influence stakeholders at multiple levels.

• Experience authoring or maintaining standard work, SOPs, or process documentation in a logistics environment.

• Proven track record of identifying trends, driving corrective actions, and preventing repeat failures.

• Continuous improvement mindset, with experience in structured problem solving or process improvement methodologies (e.g., Lean, Six Sigma).