National Sales Operations Manager - Cadillac Canada

Description

Vacancy Status

Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill)

AI Disclosure

As part of the application process, Artificial Intelligence will be used in the hiring process for this role

Are you a proven OEM leader with drive for results, have strong collaboration skills and want to be part of a team that is transforming Cadillac into a top tier luxury brand and luxury EV market share leader?

If the answer is "yes" and you have an OEM background with experience in sales operation, field sales and/or vehicle marketing this may be the right next position in your career journey.

Role Summary

Reporting to the Managing Director, Cadillac Canada, this role leads a group of six employees across Canada and is responsible for setting and achieving sales objectives, consensus, and related commitments as well as transforming the Cadillac Customer Experience.

It also leads all Cadillac dealer sales channel strategies, including dealer network development (corporate image, training, dealer performance), Pinnacle performance program, Certified Pre-owned, Regional Marketing Advisory Boards (5), and Cadillac Certified Service.

Key Responsibilities

1) Lead Dealer Channel Performance

• Grow vehicle sales - set and achieve new/used sales objectives
• Sales forecasting - National & Regional (CSM's)
• Collaborating with GM Canada Regional Teams supporting dealer sales growth and consensus coverage
• Optimize Pinnacle Performance - Dealer Incentive Program
• Lead Cadillac Dealer EV Readiness & EV Delivery Excellence
• Develop and execute Cadillac Academy Dealer Training that makes the Cadillac dealer experience a differentiating benefit
• Improve Cadillac Customer Experience (Dealer Sales/Service)
• Drive adjacency growth - OnStar, Digital, Accessories

2) Lead Cadillac Dealer Network Development

• Accelerate transformation of dealer network (Cadillac Image program - all dealers by 2030)
• Lead Cadillac dealer footprint optimization strategy

3) Lead Cadillac Dealer Forums

• Lead Cadillac Strategy Board
• Support Cadillac Sales & Marketing Managers to maximize effectiveness of
• Regional Marketing Advisory Boards (co-lead with National Marketing Communications and Performance Manager)
• Lead quarterly dealer update meetings

4) Co-lead Cultural Transformation

• Champion and role model for General Motors behaviours
• Strong focus on creating a positive and winning team culture
• Role model for giving and soliciting focused feedback
• Role model for GM safety first culture
• Demonstrated track record of developing strong working relationships with dealers

Qualifications

KPIs

• Sales & luxury market share
• Profitability
• Workplace of choice
• Canadian Automotive Dealer Association (CADA) Dealer Satisfaction Index

Competencies Required

Foundational:

• Drive for results/Action Oriented
• Leadership - proven people and business leader; ability to lead and direct others
• Collaboration with others - strong interpersonal savvy and proven proficiency winning others over and inspiring others (internals, dealers and agency partners)
• Negotiating - creating win/win partnerships
• Presentation skills
• Priority setting

Differentiators:

• Dealing with ambiguity - navigation challenges and problem solving
• Decision quality
• Managerial courage
• Managing & measuring work
• Organizational agility

Qualifications:

• Successful completion of a University degree (business) or Coleleg Dimploma or comparable experience
• Automotive luxury segment experience (retail or wholesale) strongly preferred
• Experience in sales operations
• Proven track record leading teams and driving collaboration among cross-functional stakeholders

Cadillac's Vision is to be a leading, iconic, global premium brand, which sets standards for aspirational appeal - beyond the boundaries of the automotive industry. Cadillac is evolving globally, accelerating change, and powered by progressive thinking and advanced technology.

Cadillac Canada is seeking high potential, highly engaged, fearless, optimistic leaders who want to effect massive change in an open, interactive, and dynamic work environment that promotes a rapid exchange of ideas and innovation.

Qualified candidates who are change agents and have the ambition and means to drive Cadillac to the pinnacle of all luxury brands are welcome here.

Compensation

The salary range for this role is $131,000.00 to $180,900.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• GM Vehicle Purchase Plan for you, your family, and friends.

THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Markham, Canada, Oshawa, Canada

Job ID: General_Motors-JR-202607097

Employment Type: FULL_TIME

Posted: 2026-03-27T00:05:16