Head of Customer Care and After Sales
Yesterday• Cairo, Egypt
Description
Work Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.
Your Role:
Lead the CCA function for GM Egypt - own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.
What You'll Do:
- Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service network
- Drive service retention across all MAC locations through targeted programs and process improvements
- Manage warranty, technical support, and training - ensure efficient operations and dealer technician readiness
- Lead service operations including field management, service campaigns, and dealer performance monitoring
- Grow the parts business (wholesale, retail, IAM) - deliver top-line and bottom-line results; expand ACDelco brand
- Lead product and business development: special applications, tires, lubricants, e-commerce, export opportunities
- Oversee aftersales marketing, CRM, contact center, and roadside assistance operations
- Build, develop, and energize the CCA team; drive engagement and build a strong leadership bench
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Your Skills & Abilities (Required Qualification)
Educational and Experience Background:
- Bachelor's degree in Engineering or Business (MBA preferred)
- 7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.
Skills & Abilities:
- Proven results in service retention, parts revenue growth, and warranty management
- Strong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)
- Experience in aftermarket business development and strategic project management
- P&L management experience with commercial acumen
- Strong stakeholder management across MAC, regional, and global CCA teams
- Fluent in English
About GM
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Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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Client-provided location(s): Cairo, Egypt
Job ID: General_Motors-JR-202611228
Employment Type: FULL_TIME
Posted: 2026-05-25T23:54:17
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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