Group Manager, Residential Installation Operations, GM Energy

Description

GM Energy is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians.

In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market.

This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid.

• Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
• Set clear goals, measure performance, and create accountability across multiple workstreams.
• Foster a culture of transparency, collaboration, and innovation.

• Oversee certification, quality verification, and performance benchmarking for new installers.
• Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction.
• Maintain onboarding SOPs and quality metrics to ensure consistency and scalability.

• Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
• Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement.
• Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume.

• Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
• Drive timely resolution of escalations across active installs and pipeline jobs.
• Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance.

• Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
• Design and deliver training, education, and compliance programs for internal and external partners.
• Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools.

• Leadership excellence, including people development, delegation, and team accountability.
• Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage.
• Knowledge of AHJ permitting, utility interconnection, and applicable safety codes.
• Strong analytical abilities with experience identifying trends and implementing operational improvements.
• Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives.
• Ability to manage multiple priorities in a fast-paced environment.

• Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred.
• 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
• Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
• Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
• Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs

• The expected base compensation for this role is: $149,500 - $229,100. Actual base compensation within the identified range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.