Group Manager - Dealer Operations and Infrastructure, GM Energy

Description

The Role

The Group Manager - Dealer Operations & Infrastructure, GM Energy leads the program operations and analytics engine that supports GM Energy's dealer channel. This role turns commercial strategy into processes, tools, reporting, and data insights that show what is working, where to pivot, and how to reach the 24% GM Energy penetration target in chargers and adapters.

You will own the dealer analytics stack, build scalable program operations (ACO residualization, used EV attach, GM Energy in EBE/SFE/D2E/Pinnacle), oversee service and special programs, and run commercial test programs that inform future offers and investments. You will partner closely with Retail Planning, the Group Manager - Dealer Sales and RSM team, Accessory Distributor Installers (ADIs), Brands (Chevrolet, Buick GMC, Cadillac), Delivery/Customer Success, and Finance to ensure the dealer channel has clear insight and simple, repeatable ways to execute.

• Own GM Energy's dealer analytics stack for the dealer channel, including:
  
  
  • Penetration (chargers/adapters) versus the 24% target.
  • ACO versus LPO mix and trends.
  • Used EV / CPO GM Energy attach.
  • GM Energy metrics within EBE/SFE/D2E/Pinnacle.
• Build and maintain weekly/monthly dashboards and scorecards (national, brand, region, dealer, segment).
• Track program engagement and impact (for example, content usage, training completion, adoption of offers).
• Produce concise data insights and stories that show what is working, what is not, which dealer segments respond best, and where to double-down or pivot programs.

• Design and run commercial test programs and pilots (for example, offers, incentives, training, targeting) to improve penetration, revenue, and profitability.
• Define test design, success metrics, and measurement plans in partnership with Retail Planning, Dealer Sales, Brands, ADIs, and Finance.
• Analyze test results and translate them into clear recommendations on which programs to scale, refine, or sunset.
• Build simple, repeatable templates so future commercial tests can be launched and evaluated quickly.

• Turn Retail Planning's strategy into repeatable operations by developing and maintaining SOPs, process maps, and job aids for:
• ACO residualization and LPO/ACO flows.
• Used EV / CPO attach processes.
• GM Energy integration into EBE/SFE/D2E/Pinnacle and other dealer systems.
• Ensure systems, codes, fields, and reports reflect program design and can be executed by dealers and field teams.
• Maintain a GM Energy dealer toolkit (how-to guides, quick-start references, standard dealer communications).
• Partner with IT, Sales Ops, Brand Ops, and ADIs to test and deploy process and system changes that support GM Energy programs and dealer execution.

• Partner with Retail Planning (training content and strategy) and Dealer Sales (field delivery) to:
  
  
  • Measure correlation between training and performance (for example, trained versus untrained dealers on penetration, ACO, and used attach).
  • Provide coverage and impact views by brand, region, dealer, and role.
• Use these insights to recommend where to focus future training and enablement.
• Co-create simple reports and tools that RSMs and ADIs can use with dealers to guide focus and follow-up actions.

• Oversee service and infrastructure governance at a program level, including vendor SLAs, uptime dashboards, and recurring or systemic issues at dealer sites.
• Own program operations and analytics for EPP and VIP Board programs (participation, performance, and insights).
• Surface systemic service and infrastructure issues that impact sales and penetration; partner with Delivery/Customer Success, ADIs, and Retail Planning on long-term ownership and remediation.
• Clarify and maintain the separation between commercial objectives and post-sale infrastructure support, with this role retaining program-level governance and insights as work migrates to Delivery/Customer Success over time.

• Work closely with Retail Planning to provide data that informs strategy, offers, incentives, targeting, and the design of new commercial test programs.
• Partner with Dealer Sales (Group Manager - Dealer Sales and RSM team) to deliver dealer and regional views that guide focus and field action.
• Collaborate with ADIs to ensure accessory and charger availability, installation readiness, and dealer feedback are incorporated into program design and continuous improvement.
• Collaborate with Brands (Chevrolet, Buick GMC, Cadillac), Finance, IT, and Delivery/Customer Success to ensure GM Energy dealer operations are aligned, scalable, and well-governed.
• Lead and develop a team of analysts and operations specialists, setting priorities, coaching on data and process excellence, and ensuring high-quality output.

• Bachelor's degree in business, Analytics, Economics, Engineering, Supply Chain, or related field.
• 8+ years of experience in automotive, dealer operations, retail operations, sales operations, or related fields.
• 3+ years of people leadership experience leading teams in operations, program management, or field/dealer support.
• Demonstrated ability to drive operational readiness and process excellence across a distributed network (for example, dealers, franchises, retail locations).
• Proven experience managing complex cross-functional initiatives involving multiple stakeholders, timelines, and dependencies.
• Strong data literacy and experience using analytics, dashboards, and KPIs to inform decisions and measure impact.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple levels of the organization.
• Ability to travel periodically (e.g., to dealers, field events, pilots, and key program reviews) as business needs require.

• Experience with EVs, EV charging, energy products, or home energy ecosystems.
• Prior experience working directly with dealer networks, ADIs, field teams, or franchise partners.
• Background in change management and large-scale rollout of new processes, tools, or infrastructure.
• Familiarity with Accessories and Parts distribution within the GM dealer space.
• Familiarity with GM systems, dealer portals, or platforms used by energy/utility partners.
• Advanced degree (e.g., MBA) or equivalent experience in a highly matrixed, global organization.