GM Envolve Solution Center - Team Lead

Description

Vacancy Status

Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill)

AI Disclosure

As part of the application process, Artificial Intelligence will be used in the hiring process for this role

Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to [Location] three times per week, at minimum [or other frequency dictated by the business].

Position: GM Envolve Canada - Envolve Solution Center (ESC) Team Leader

This is an exciting and dynamic leadership role that works closely with the GM Envolve Team, GM dealers, and customers across Canada. As the ESC Team Leader, you will serve as a subject matter expert on GM systems within the department, work closely with the Finance team, and collaborate cross-functionally to support team members and customers so that General Motors remains their primary vehicle provider.

You will also help shape our organizational culture by consistently demonstrating GM's Cultural Behaviors to achieve business results:

• Win with integrity
• Commit to customers
• Innovate and embrace change
• Speak fearlessly
• Move with urgency
• Be inclusive
• Lead as one team
• Own the outcome

Key Responsibilities

• Oversee the day-to-day operation of the Envolve Solution Center and ensure all critical daily tasks are completed.
• Support the hiring, onboarding, and training of ESC contingent workers.
• Support the Rental Coordinator and serve as backup during absences.
• Facilitate dealer and customer training on specific GM Envolve applications.
• Ensure timely handling of escalated dealer and customer inquiries.
• Assist GM dealers and customers with order issues, constraints, and resolutions.
• Manage the manual claims process, including price protection/assurance.
• Assist the National ESC Manager with cross-functional projects and initiatives.
• Support the upfitter program, collaborating with internal and external stakeholders as required.

Qualifications

Required Skills and Experience

• Previous automotive industry experience.
• Strong interpersonal skills and experience supervising contingent workers.
• Proven ability to manage multiple tasks in a fast-paced environment with competing priorities.
• Strong financial acumen and comfort working with data and numeric detail.
• Proficiency with Microsoft Office (e.g., Excel, Outlook, PowerPoint, Word).

Preferred Skills

• Previous automotive fleet experience, including rental.
• Knowledge of GM systems such as Order Work Bench, BARS, and VTIMs.
• Knowledge of GM ordering, sales reporting, and incentive claim processes.

Education and Training

• Successful completion of a University degree, college diploma, or equivalent combination of education and relevant experience.

Compensation

The salary range for this role is $76,100.00 to $114,300.00. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

Benefits:

The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:

• Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
• Healthcare, dental and vision benefits including health care spending account and wellness incentive.
• Life insurance plans to cover you and your family.
• Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
• GM Vehicle Purchase Plan for you, your family, and friends.

THIS JOB IS NOT ELIGIBLE FOR RELOCATIONS BENEFITS. ANY RELOCATION COSTS WOULD BE THE RESPONSIBILITY OF THE SELECTED CANDIDATE.

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE .

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Oshawa, Canada

Job ID: General_Motors-JR-202604372

Employment Type: FULL_TIME

Posted: 2026-03-03T00:11:21