Global Ops CoE - DCG Business Services Senior Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to the office when there are meaningful engagements such as trainings, townhalls and executive visits

The Role

The Dealer Contractual Group (DCG) Business Services Senior Analyst is responsible for collaborating and partnering with stakeholders to process dealer contractual change requests and ensure/support dealer's compliance to the GM Dealer Sales and Service Agreement. The (DCG) Business Services Senior Analyst oversees a portfolio of change requests to update pertinent dealer information. Change requests must be processed timely with adherence to the Dealer Sales and Service Agreement and respective state statutes. The (DCG) Business Services Senior Analyst is the subject matter expert on GM Policy, Processes and Procedures.

What You'll Do

Provide support for the Dealer Contractual Group, that;

• Manage contractual changes and documentation for dealerships in accordance with State Franchise laws and Dealer Sales and Service agreement.
• Collaborate with stakeholders to gather necessary documents, inputting information into relevant systems such as the Dealer Contractual Information Change Request (DCICR) system.
• Partner with subject matter experts, such as GM Legal and the Market Analysis Team to finalize proposals.
• Provide guidance on company policies (such as GM Dealer Contractual Group (DCG) policies and procedures)
• Complete Dealer activations and update Dealer information in appropriate GM systems
• Prepare contracts, update dealer information systems, process requests, conduct financial analysis, and completing necessary paperwork such as background checks and enrollment forms.
• Communicate with internal and external parties, participate in process improvements, maintain accurate records, and provide support to dealers and company personnel throughout the contract execution process. This involves a variety of tasks including drafting correspondence, managing emails and mail, and assisting with general office duties.

• Bachelor's degree in Business, Operations, Supply Chain, Logistics, or related field
• 5+ years of relevant work experience in data analysis, processing, operations, contract administration, dealer/partner operations or and project management
• Experience in the automotive or dealership environment is a plus
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint), Power BI, and experience managing data in enterprise and database systems
• Exceptional attention to detail with the ability to prioritize and manage multiple tasks and deadlines
• Demonstrated analytical, statistical, and problem-solving skills
• Excellent verbal and written communication skills, with strong interpersonal skills for working across teams and levels
• Proven ability to translate operational knowledge into clear, structured business and technical requirements
• Ability to guide teams across multiple tasks and deliver results on aggressive timelines

• Strong organizational skills with a track record of efficiently executing complex projects to high quality
• Comfortable operating in a complex, evolving environment and bringing an innovative, continuous-improvement mindset
• Self-motivated, able to grasp new concepts quickly and work with minimal supervision
• Experience leading the design and deployment of data analytics and reporting solutions