Field Service Engineer Team Leader

Description

Remote: This position does not require the employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The territory covers dealerships within the Northeast Region, including Maine, Vermont, New Hampshire, New York, Connecticut, Rhode Island, Massachusetts, New Jersey, and Pennsylvania. The selected candidate must live within the territory, defined as any of the listed states, or relocate into the territory. Relocation may be provided.

The Role
The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

What You'll Do

• Achieve performance goals through CAP objective development and employee reviews.
• Provide monthly performance updates (FSE Dashboard).
• Host operational and performance review meetings with management.
• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.
• Analyze data on FSE operations and generate management reports.
• Assist FSEs with complex cases requiring additional intervention.
• Train and manage FSEs, coordinating training on new product features and techniques.
• Review regional cases for quality and timeliness, providing coaching as needed.
• Foster relationships with Regional Management to improve product quality.
• Manage expense reports and procure necessary tools for FSE operations.

• Proven leadership experience in managing a team.
• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.
• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).
• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.
• Track record of maintaining high customer satisfaction across multiple locations.
• Experience in creating and delivering specialized training, with the ability to work autonomously.

• Associate or bachelor's degree in engineering or automotive technology
• Current certifications in the following Automotive Service Excellence (ASE) Tests:
  
  
  • A1-A9, plus Master Technician certification
  • T1-T8, plus Master Technician certification
  • L1-L4 certification
• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools
• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

• The salary range for this role is ($86,400 - $137,900). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more