External & Internal Communications Supervisor

Description

Hybrid

For this position, you will be required to be on-site 3 days per week as part of GM's hybrid work model.

What you will do (responsibilities):

• Lead integrated external and internal communication strategies for Chile and support internal communications across the Pacific Cluster, ensuring consistent narratives across all channels.
• Execute communication plans for key priorities including product launches, sustainability, investments, corporate reputation, people & culture, and crisis/issues management.
• Strengthen employee understanding and engagement through increased flow of relevant information on GM's strategy, technology, EV transformation, software, and connectivity.
• Develop and execute media and influencer strategies through press releases, briefings, events, test drives, and digital storytelling aligned with global and regional plans.
• Plan and deliver internal communication campaigns such as town halls, leadership messages, intranet content, Slack updates, Sharefluence activations and all-employee communications.
• Serve as a strategic advisor to local leaders on communication risks and opportunities, helping them engage effectively with employees, media, policymakers, customers, and communities.
• Support crisis and issues communication efforts, coordinating messaging with regional and global teams and ensuring timely information flows.
• Manage content development for press materials, speeches, Q&As, social content, internal stories, videos, talking points and executive messaging, applying a digital-first and smart brevity approach.
• Use data and insights (media analysis, digital metrics, internal engagement KPIs) to measure communication impact and drive continuous improvement.
• Partner with News Relations, Executive Communications and communication agencies to strengthen relationships with key media and influencers.
• Foster integrated communication processes across Chile external comms and cluster internal comms, ensuring one coherent story for all stakeholders.
• Collaborate cross-functionally with Marketing, Sales, Public Policy, HR, Legal and other business areas to ensure coordinated messaging for major initiatives and announcements.
• Continuously improve communication processes, governance, planning tools, editorial calendars and measurement frameworks.

• Bachelor's degree in Communications, Public Relations, Journalism or a related field.
• 7-10+ years of experience in corporate, brand, and/or institutional communications, covering both external (media, PR, digital) and internal (employee/change) communications.
• Proven experience managing media relations and crisis/issues communications in highly visible or complex industries.
• Demonstrated ability to design and execute communication strategies that strengthen reputation and drive engagement across diverse audiences.
• Excellent writing and storytelling skills in Spanish and English , with the ability to simplify complex technical or business topics.
• Strong stakeholder management skills, with experience partnering with senior leaders in matrixed regional or global environments.
• Digital-first mindset, including effective use of social media and internal digital platforms.
• Strong planning, prioritization and project management skills, with ability to manage multiple initiatives independently and meet deadlines.
• Ability to act with integrity, collaboration and inclusion, modeling GM's values and culture.

• Experience in the automotive, industrial, technology or mobility industries, or other highly regulated sectors.
• Proven experience working across multiple Latin American markets, with cultural sensitivity and stakeholder adaptability.
• Hands-on experience using analytics and insights (media monitoring, digital KPIs, internal engagement metrics) to evaluate impact and optimize communication strategies.