Dealer Audit Risk Assessment Lead - Warranty

Description

Dealer Audit plays a critical role in safeguarding the integrity of GM dealer operations and providing assurance over funding that supports strategic market initiatives and warranty obligations.

We are seeking a highly motivated, experienced technical lead to develop and evolve Dealer Audit's risk assessment capabilities, enabling a strategic, data-driven audit plan and delivering actionable insights to the business.

This role requires strong operational agility and strategic thinking: identifying and anticipating emerging risks, consolidating and interpreting complex data sets, making sound recommendations, aligning diverse stakeholders, and continuously learning and adapting. Success depends on building trusted relationships with GM partners and the dealer network while advancing the One GMAS culture.

Duties & Responsibilities:

Risk Assessment, Analytics & Strategic Planning:

• Own the design, refinement, and governance of Dealer Audit's quantitative risk-scoring and monitoring framework, integrating multiple data sources to prioritize dealers and programs for audit coverage.
• Serve as the functional analytics and AI leader for Dealer Audit, setting the vision and roadmap for data, dashboards, and advanced analytics (including AI) that enable scalable, technology-enabled audit execution.
• Act as product owner for key Dealer Audit analytics assets (e.g., Audit Results and QAR dashboards, risk dashboards), ensuring they meet the needs of leadership and auditors.
• Lead advanced data analytics to develop the annual Dealer Audit Risk Assessment, global audit plan, and Continuous Business Monitoring
• Hands on ownership of risk logic from data ingestion through audit selection and execution, not limited to analytics support or dashboard consumption.
• Identify and evaluate key risk drivers across dealer operations to ensure audit coverage is focused on the highest-impact risks.
• Assess and enhance risk-model effectiveness through audit outcome analysis, root-cause analysis, and validation of risk indicators.
• Partner with GM IT and analytics teams to refine, calibrate, and expand risk metrics, with a focus on preventative and pre-validation initiatives.
• Support additional projects and strategic initiatives as assigned.

• Champion the adoption of data analytics and AI within Dealer Audit, including coaching auditors, representing the service line in GMAS data/AI initiatives, and partnering with training teams to build capabilities.
• Influence commercial and operational policies by building trust and credibility through objective, data-based audit insights.
• Build strong cross-functional partnerships with GMAS Data Analytics, Policy, IT, and business stakeholders to detect emerging risks, validate assumptions, and define data needs.
• Integrate new data sources (e.g., RAD, Dealer Financials) and continuously refresh DRMO risk indicators.
• Serve as a trusted connector and ambassador for One GMAS, promoting collaboration, innovation, and enterprise-wide risk awareness.

• Bachelor's degree in Business, Computer Science, Data Analytics, or a related field.
• 5+ years of manufacturer-side dealership operations experience (e.g., GM or other OEMs), with deep, practical knowledge of service and warranty operations, including the ability to assess program design, identify control gaps, and quantify financial exposure.
• Knowledge of GM systems and dealer reporting platforms (e.g., RAD, Dealer Financials) or comparable enterprise systems.
• Demonstrated expert-level Excel capability, including advanced Power Query (M) for large-scale data transformation, automation, and audit production. workflows.
• Experience with risk modeling, metric validation, calibration, and root-cause analysis.
• Exceptional ability to synthesize complex, imperfect data into clear, audience-specific summaries for auditors, managers, and senior leadership.
• Ability to operate at high speed in a production audit environment, managing multiple concurrent workstreams with strict delivery timelines.
• Demonstrated ability to rapidly switch between technical execution, operational audit support, and strategic risk discussions.
• Proven ability to lead change and influence outcomes across IT, Data Analytics, Audit, and business program owners without formal authority.
• Excellent written and verbal communication skills, including executive-level presentations.
• Demonstrated commitment to integrity, objectivity, and independence, consistent with professional audit standards.
• Builder mindset with a track record of creating scalable analytics assets, documentation, and knowledge infrastructure that persists beyond the individual contributor.
• Self-starter with a high degree of independence and comfort operating in ambiguity.

• Hands-on experience in dealer audits and service and warranty program risk management, with a proven ability to translate field realities and program design into actionable audit insights.
• Professional certification such as PMP, CIA, CISA, or equivalent (completed or in progress).