Change Management & Process Design Lead - HR Foundations

Description

As a Change Management & Process Design Lead within the Foundations Enablement organization, you will play a critical role in shaping, optimizing, and enabling end-to-end HR processes that deliver a seamless, efficient, and employee-centered experience. This role blends deep process expertise with strong change management capabilities to ensure that redesigned processes are not only well-built, but also well-adopted across the HR ecosystem.

You will partner closely with HR leaders, Centers of Expertise (COEs), HR Technology, HR Operations, and regional/global stakeholders to translate business needs into scalable, standardized processes-and lead the change strategies required for successful implementation. The ideal candidate combines analytical rigor, strong facilitation skills, and a people-centered approach to change.

Key Responsibilities

Process Design & Optimization

• Collaborate with HR stakeholders to understand business goals, service delivery needs, and pain points in current processes.
• Map current-state HR processes (e.g., onboarding, performance management, job changes, learning, talent acquisition) and design future-state workflows that improve consistency, scalability, and employee experience.
• Partner with Project Managers and Stakeholders to facilitate process discovery, design, and decision-making sessions across COEs, HRBPs, and regional HR Operations teams.
• Ensure HR process designs align with enterprise standards, data governance, compliance requirements, and system capabilities (e.g., Workday, ServiceNow).
• Partner with HR Technology, People Operations and Service Centers to translate process requirements into functional and technical designs.
• Document detailed process maps, RASCI matrices, business requirements, and standard operating procedures (SOPs).
• Identify opportunities to automate manual steps, eliminate redundancies, streamline handoffs, and clarify ownership within and across HR functions.
• Monitor and analyze process performance metrics, leveraging data to drive continuous improvement and simplification.
• Maintain a library of approved HR process documentation and ensure version control.

• Develop and execute change management strategies and plans to support the rollout of new or redesigned HR processes, policies, or technologies.
• Conduct change impact assessments to identify stakeholder groups, key impacts, adoption risks, and required enablement activities.
• Create and deliver communication plans, stakeholder engagement strategies, and clear messaging to support adoption and minimize resistance.
• Develop training materials, quick reference guides, and learning content to enable smooth transitions to new processes or tools.
• Partner with COEs, HR Business Partners, and regional leaders to ensure readiness and alignment before go-live.
• Track and measure adoption, behavioral change, and stakeholder feedback, adjusting change plans as needed.
• Promote a consistent change management methodology across the Foundations Enablement portfolio.

• Act as a liaison across COEs, HR Operations, HR Technology, and Implementation teams to ensure cohesive delivery of process and change work.
• Facilitate conversations to drive clarity, resolve process or change-related issues, and ensure alignment across global and regional partners.
• Translate complex process or change concepts into clear, digestible information for diverse audiences, including leadership.

• Bachelor's degree in Human Resources, Business, Industrial Engineering, Organizational Development, or related field.
• 3-5 years of experience in HR process design, HR operations, business process improvement, or organizational change management.
• Strong understanding of HR service delivery models and employee lifecycle processes.
• Proficiency with process mapping, documentation, and workflow design tools.
• Demonstrated experience developing and executing change management plans.
• Excellent facilitation, communication, and stakeholder engagement skills.
• Ability to synthesize diverse inputs and design solutions that balance efficiency, compliance, and employee experience.
• Fluent in English & Spanish. Desirable Portuguese

• Experience with HR technology platforms such as Workday, ServiceNow, or SuccessFactors.
• Certification in change management methodology (e.g., Prosci, ACMP).
• Background in Design Thinking or human-centered design.
• Certification in Lean, Six Sigma, or Business Process Management (BPM).
• Experience working in a global, matrixed HR organization or shared services environment.
• Familiarity with automation or digital workflow tools (e.g., Power Automate, UiPath).

• Process Thinking: Applies structured methodologies to analyze, design, and optimize HR processes.
• Change Leadership: Plans and implements strategies to drive adoption and minimize disruption.
• Employee-Centered Design: Creates solutions with empathy for end users and impacted groups.
• Collaboration: Builds strong, trusted relationships across HR, technology, and business partners.
• Continuous Improvement: Identifies and acts on opportunities to simplify, standardize, and automate.
• Change Agility: Navigates shifting priorities, new technologies, and emerging business needs with resilience.