Business Services Supervisor

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This role is categorized as hybrid on nightshift. This means the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems, processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

As the leader of the Business Services COE, your role acts as the bridge between upper management and frontline employees. The primary goal is to ensure that daily operations run smoothly, team productivity remains high, and company policies are followed, serving our business partners globally under the SSM (Sales, Services and Marketing) function.

What You'll Do

• Manage a team of analysts performing operations various sub-streams of SSM related to the context of business services and operations
• Monitor and track daily processes and identify bottlenecks or inefficiencies that can be improved
• Address complex customer complaints or technical issues that frontline staff cannot resolve
• Relay updates from upper management to the team and voice team concerns back up the chain of command
• Establish framework, KPI's and standards for monitoring operations
• Work together with automation and reporting team, IT and other continuous improvement teams in developing standardized reporting tools and dashboards to enhance customer experience
• Collaborate globally and cross-functionally with various partners across different business functions to understand business processes.
• Utilize your process improvement, system implementation, and project management skills to innovate, deliver solutions, and contribute to global projects that impact the results of the company.
• Develop and present training materials to a global audience.
• Report-out on team's performance to the leadership on a regular basis.

Your Skills & Abilities (Required Qualifications)

• Minimum 10+ years of professional experience in leading business operations or related field
• A Bachelor's Degree in Business Management, Sales & Marketing, or a related field
• Demonstrated experience as a people leader
• Knowledge with CRM tools such as Salesforce
• Strong client service skills, ability to listen and action the voice of the customer.
• Excellent written and verbal communication skills
• Highly proficient in Microsoft Office applications

What Will Give You A Competitive Edge (Preferred Qualifications)

• Demonstrated ability to work cross-functionally, in an internal or external consulting role, with proven ability to effectively execute projects and deliver results.
• Detail oriented, with strong business acumen, and experience in evaluating financial measurements and project results.
• Affinity with technology and/or familiarity with analytics tools and techniques
• Highly motivated and willing to learn and take on new challenges.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Client-provided location(s): Bonifacio Global City, Philippines

Job ID: General_Motors-JR-202603057

Employment Type: FULL_TIME

Posted: 2026-03-07T00:08:28