Assistant Manager, Business Strategy and Partnerships
2 days ago• Warren, MI
Description
The Role
The Assistant Manager, Business Strategy & Partnerships supports the Global Business Strategy & Partnerships team in driving profitable aftersales growth and elevating the global service lane experience. This role sits at the intersection of dealer operations, digital products, and vendor partnerships, turning strategy into executable roadmaps, pilots, and scalable programs across markets.
What You'll Do (Responsibilities)
- Support strategy, market intelligence, and benchmarking across OE/non-OE and independent aftermarket players, digital service models, and regional market trends; translate insights into clear service strategies and opportunity assessments.
- Strengthen relationships with dealers, field teams, and key vendors, coordinating quarterly vendor reviews, tracking performance, surfacing best practices, and identifying risks, training needs, and improvement opportunities.
- Partner with Product, Engineering, and Business Operations on problem framing, use-case definition, prioritization, and success metrics for service lane and collision-adjacent tools; help connect service lane strategy to digital product roadmaps.
- Regularly review service and vendor performance metrics to improve retention, loyalty, network efficiency, and revenue; identify growth opportunities and underused features, and help shape OKRs, KPIs, and program incentives.
- Support leadership communications and governance by preparing updates on performance, vendor status, and market signals, ensuring a consistent narrative and measurement framework across initiatives.
- Contribute to communications and change enablement for leadership, product teams, field, and dealers, aligning on messaging, timing, and channels while modeling GM's Core Values and cultural priorities.
What You Bring
- Deep understanding of dealer business and service lane operations (fixed ops, field, or dealer advisory experience strongly preferred).
- Comfort working with Product Management and Software Engineering (requirements, roadmaps, user problems) even if not a formal PM.
- Strong analytical and financial skills (P&L, business cases, performance analysis).
- Proven vendor management experience, including accountability, roadmap alignment, contracts, and performance discussions.
- Ability to represent the field and customer voice inside GM, connecting strategy to on-the-ground realities.
- High learning agility; comfortable with ambiguity, pressure, and global collaboration across cultures, time zones, and markets.
Your Skills & Abilities (Required Qualifications)
- Bachelor's degree in Business, Marketing, Economics, Engineering, Data/Analytics or related field
- 5+ years in automotive dealer/field operations, and/or strategy, product/program, or vendor management in a digital environment
- Strong understanding of dealer business models and service lane workflows
- Demonstrated product literacy (partnering with Product/Engineering, working with roadmaps, requirements, and data-driven prioritization)
- Proven vendor management experience (partners, SLAs, performance dashboards; able to influence while maintaining strong relationships)
- Strong analytical skills; able to interpret program/vendor data, identify drivers, and recommend actions
- Excellent communication and storytelling skills, including building clear, concise leadership materials
- Strong collaboration and interpersonal skills with cross-functional and senior stakeholders
- Proven project/time management across multiple initiatives and markets in a fast-moving, ambiguous environment
- Proficiency with Microsoft Office, collaboration tools (e.g., Slack), and OKR/task management tools
- Ability to travel as needed (dealers, body shops, suppliers, regional offices)
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What Can Give You A Competitive Edge (Preferred Qualifications)
- Experience with service lane technology, DMS, and CRM/BDC tools
- Prior field or dealer-facing experience (e.g., District/Zone/Service Manager, dealer ops consultant, vendor success manager)
- Experience leading cross-functional initiatives with Product, Engineering, Marketing, and Field organizations
- Experience supporting go-to-market or rollout strategies for digital or service products
- Global or multi-region experience; comfort working across cultures and time zones (additional languages a plus)
- Demonstrated transformational mindset (challenging status quo, simplifying complexity, driving structured change)
- Strong business acumen and understanding of how incentives, programs, and tools shape dealer and customer behavior
- Demonstrated ownership of outcomes, not just activities
#LI-AP1
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)
This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.
The selected candidate will be required to travel < 25% for this role.
This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
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Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Client-provided location(s): Warren, MI
Job ID: General_Motors-JR-202606407
Employment Type: FULL_TIME
Posted: 2026-03-24T23:58:44
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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