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Analista Sr. CX@Dealers GMSA - São Caetano do Sul - BRA

5 days ago São Paulo, Brazil

Description

Modelo de trabalho Híbrido: Esta posição exige que você trabalhe híbrido 3x presencial no escritório.

Responsável por coordenar e sustentar o processo de Calibração CX@Dealers na América do Sul, garantindo padronização de checklists e manuais, gestão de plataforma e comunicações, suporte às concessionárias e times de campo, acompanhamento de cronogramas/resultados e evolução contínua do processo de calibração.

Principais Responsabilidades:

  • Coordenação do processo de calibração da Rede de Concessionárias da América do Sul, incluindo autocalibrações e calibrações presenciais
  • Validação das regras, diretrizes e KPIs do processo de calibração junto às áreas de Negócios e Desenvolvimento de Rede da América do Sul
  • Governança dos conteúdos da plataforma de Calibração, incluindo atualizações, identidade visual, manuais operacionais e documentação (equipe de campo e Concessionárias)
  • Gestão dos chamados de atendimento e suporte junto ao fornecedor
  • Planejamento e condução de apresentações estratégicas (Broadcasts) para a Rede e Stakeholders internos além de treinamentos, workshops e reuniões com áreas internas e parceiros externos.
  • Gestão de fornecedores, acompanhamento de entregas e desenvolvimento de materiais de apoio.
  • Alinhamento de demandas, escopo e prioridades com stakeholders e clientes internos
  • Coordenação da implantação de projetos estratégicos (Cliente Oculto, serviços personalizados, entre outros)
  • Gestão end-to-end dos projetos, incluindo interface com IT, Jurídico e Comercial
  • Desenvolvimento de planos de ação, apresentações executivas e relatórios gerenciais
  • Desenvolvimento de Inteligência Artificial para suporte nos processos e calibrações.

HABILIDADES E EXPERIÊNCIA:

  • Ensino superior completo em administração, marketing, economia ou engenharia ou áreas correlatas.
  • Atitude positiva e proativa
  • Habilidades analíticas para interpretar dados e gerar insights acionáveis, identificando problemas e propondo soluções eficazes.
  • Conhecimento prévio do setor automotivo é desejável, mas não uma limitação.
  • Inglês Avançado.
  • Espanhol intermediário (Desejável).
  • Conhecimento técnico em ferramentas de análise de dados e bancos de dados (ex: Excel, Power BI).

COMPETÊNCIAS CHAVE:

  • Organização de processo
  • Gestão de projetos e cronogramas
  • Comunicação com rede e stakeholders
  • Atenção a detalhe e padronização
  • Análise de resultados e melhoria contínua
  • Atuação América do Sul é desejável

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GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel < 25% for this role.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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Client-provided location(s): São Paulo, Brazil
Job ID: General_Motors-JR-202614812
Employment Type: FULL_TIME
Posted: 2026-07-21T00:24:39

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Relocation Assistance
    • Stock Purchase Program
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Employee Resource Groups (ERG)

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