Aftersales Commercial Manager
Today• São Paulo, Brazil
Description
What Will You Do?
- Drive Sales and Aftersales objective attainment for the zone
- Encourage and support engagement efforts
- Drive communication that supports the Business's market plans
- Mentor, lead and grow talent
- Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability
- Ensure accurate utilization of empowerment tools
- Inspiring team/customers to attain business goals
- Performs other duties as assigned
Activities
- Preparation, development and implementation of strategy and tactical plans to increase the Aftersales business, focusing on the sale of Parts and Accessories, on customer retention/satisfaction, always ensuring the profitability of GM and the Network.
- Lead and connect initiatives between backoffice (SCS) and Regional Offices in the implementation of the Aftersales strategic plan, connecting the Regional Offices with the CLC, AutoGIRO, Product, Accessories and other teams.
- Lead the plan for the appointment of Parts Distributors, Automotive Centers, equalization of wholesale dealerships, together with Regional Offices. Support discussions on Network movement with GROs.
- Support negotiation and achievement of Parts and Accessories objectives, focusing on profitability and Contribution Margin (CM) at regional and divisional levels.
- Leadership and support in the implementation of Service projects and initiatives, wholesale of Parts (Genuine and ACDelco), digital sales (e-Commerce) and new sales channels.
- Lead and support the Marketing & Sales plan for Accessories in the Chevrolet dealership network, with the participation of COPVs (Aftersales Operations Coordinators), GNPVs, GROs and the Network.
- Coordinate and control with COPVs (and GNPVs) the action plans to improve performance/capillarity of dealerships/parts distributors.
- Analyze the financial situation of the Network and develop strategies aimed at boosting sales/profit of dealerships in the Aftersales area.
- Monitor the management of parts and accessories inventory of the dealership and distributor network and develop divisional actions to maintain Day Supply according to targets.
- Prepare and carry out national sales incentive campaigns with the Network, with the aim of increasing sell-out sales, IRC (customer retention index) and ISC/NPS (customer satisfaction index) of dealerships.
- Analyze and monitor customer satisfaction indicators in the Aftersales area (NPS) and implement action plans if necessary.
- Support the Regional Office in developing Aftersales reports for the Region (presentations, reports, analysis tools, among others).
- Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.
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Requirements
- Minimum desirable experience of 3 years working with the dealership network and in the commercialization of Parts and Accessories (and/or Vehicles).
- Advanced English desirable.
- Leadership skills, commercial focus, relationship building and negotiation techniques.
- Degree in Administration, Engineering, Marketing or related areas.
- Strategic thinking and culture of Commit to customers, Innovate and embrace changes, move with urgency, own the outcome and lead as one team .
- Mobility for future relocations.
- Availability for travel 3 times per week (on average) and discipline for remote work (home office).
- Knowledge of Office Suite (Excel, Word, PowerPoint).
About GM
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Client-provided location(s): São Paulo, Brazil
Job ID: General_Motors-JR-202523651
Employment Type: FULL_TIME
Posted: 2025-12-12T00:49:02
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Happy Hours
- On-Site Cafeteria
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Internship Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Woman founded/led
- Employee Resource Groups (ERG)
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