Direct Ship Specialist

lOCATION: China, Dongguan

WORKING PATTERN: Mon – Fri (40 hours) 

reports to: Direct Ship ASSISTANT Manager/MANAGER 

Role Purpose

The Direct ship Specialist is responsible for managing the end-to-end direct fulfilment (FOB) process from factories in the Far East to our international customers' designated locations through key stakeholder collaboration, management and coordination.

What You’ll Do:

• Serve as customer and logistics service, independently providing quality customer and logistics service to Direct Import customers.
• Coordinate with the internal relative teams in US, EMEA and APAC offices to solve the issues and avoid shipment delay.
• Responsible for addressing customer inquiries and handling customer complaints.
• Collaborate closely & independently with the sales and customer services teams and factories to solve shipment issues.
• Pull in shipments to maximize monthly shipping volume and quarterly revenue.
• Closely monitor factories to ensure the booking is timely and shipping documents are submitted according to specific time frames.
• Liaise with forwarders to get vessel space and prioritize our shipments, escalate and discuss with the sales and the customer services teams if necessary.
• Cross-check & make sure all shipping documents are aligned with the actual shipment and update in the forwarder portal or 3PL system, and our ERP system.
• Support Ad-hoc projects assigned by the manager/assistant manager. 
• Travel is required within this role to China or offshore countries in need. 
• Be flexible about participating in the conference call with our regional offices in the US and UK outside of office hours.
• Willing to share and balance the workload across the teams. 
• Good time management to complete all assignments in a timely manner.  
• Accomplish the corporate initiative in conjunction with cross-functional teams across regional offices. 

What You’ll Bring:

• Diploma or above in Supply Chain, logistic, business or other disciplines related to international trading field. Minimum 2-3 years relevant experience in customer account servicing or merchandising, and able to handle full set import/export shipping documents gained from sizable toy/trading companies.
• Solid prior experience with major US retailers, EUR and APAC markets is preferred, such as Walmart, Amazon, Target, Tesco and Toys “R” Us etc.
• Proficient in MS Office specifically with sound knowledge in Excel, Words and Power-point e.g. Pivot table & VLOOKUP is preferable.
• Sensitive in numbers, good analytical & problem-solving skills. 
• Independent thinking and detail-oriented mind.
• A good team player with a positive mindset & good communication skill. 
• Good command of written and spoken English and Mandarin.
• Immediately available is highly preferred.